Mackinzie Falkenstein
Ridgecrest,CA
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Willing to take on any task to support the team and help the business succeed. Offers strong organization and management abilities.
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Stay At Home Mom
Self-employeed
10.2017 - Current
- Create and coordinate detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
- Manage household expenses, creating detailed, effective budgets.
- Build engaged relationships with health care professionals, academic administrators, and program leaders to ensure alignment with all needs
- Support multiple competing needs, schedules, and priorities, overseeing needs and tasks of multiple individuals to maintain optimal outcomes.
- .Cleaning and keeping home tidy
- Planning nutritious meals and cooking them
- Driving children from place to place
- Took care of 2 family pets
Barista
Starbucks
08.2016 - 04.2017
- Pleasantly interacted with over 50 customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes, and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins, and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Florist and Delivery Driver
Petals And Blooms
08.2015 - 03.2016
- Designed over 5 floral arrangements daily using large selection of fresh flowers and presentation techniques.
- Engaged with customers professionally by phone, email, and in person to build rapport and develop business relationships.
- Responded to customer questions regarding flower availability, cost, and anticipated project completion times.
- Prepared specialty items for customers, including bouquets, wreaths and corsages.
- Maximized life of plants on display, keeping each watered, trimmed and arranged to encourage sales.
- Minimized delivery errors by checking contents against shipping papers.
- Answered customer questions and helped resolve problems with deliveries.
- Organized routes using GPS navigation software and map reading skills.
- Maintained accurate customer records, sales receipts and transportation logs.
Education
Associate of Arts - Culinary Arts And Business Management
Central Texas College
Killeen, TXSkills
- Research
- Customer Relations
- Customer Service
- Problem Resolution
- Microsoft Word
- Friendly, Positive Attitude
- Organization
- Active Listening
- Organization
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Stay At Home Mom
Self-employeed
10.2017 - Current
Barista
Starbucks
08.2016 - 04.2017
Florist and Delivery Driver
Petals And Blooms
08.2015 - 03.2016
Associate of Arts - Culinary Arts And Business Management
Central Texas College