Mackinzie Hess
Haltom City,TX
Summary
Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors.
Overview
9
9
years of professional experience
Work History
Property Manager (Single Family)
PERPETUAL PROPERTY MANAGEMENT
02.2023 - Current
- 27 different owners and 125 properties
- Creating make ready sheets - assigning vendors - getting owner approvals to then taking pictures and marketing
- Reviewing each application and making an executive decision to approve or deny
- After rents are paid preparing owner statements and assure all bills are attached along with there payments
- Filing or posting notices for evictions as needed keeping owners up to date on the process
- Going through work orders each day and assigning vendor to task and following up and making sure task was taken care of.
- After careful consideration I decided Single Family wasn't for me due to the difference in how things are ran in both parties
Assistant Community Director
Indio Management
11.2021 - 02.2023
- Reported to Community Director in assisting a 320 Unit Property in Dallas in the Bishop Arts Area
- Took over the Property in December 2021 with the Delinquency of $308,414.00 Bringing it down to $58,319.00 By June 2022
- Renewing expired leases
- Collecting Rent each month along with filing evictions and going to each court hearing
- Touring prospects making sure they qualify to our criteria
- Doing monthly close outs for our property
- Trained other assistants how to correctly do close out and would do for other properties as well
- Generate lease agreements and make sure all parties signed.
Leasing Agent
UAG
01.2020 - 11.2021
- Drive sales and generate interest in community by providing professional tours of apartment homes
- Nurture lasting relationships with tenants, improving renewal rates for existing leases
- Spearheaded new post-leasing and post-move-in surveys to gauge customer satisfaction and pinpoint areas for improvement
- Matched potential residents with available properties based on wants/needs and budget
- Also help market properties and make us incomparable to other market
- Do market surveys each month to get accurate rent pricing.
Sales Representative
JLS Towing
09.2019 - 01.2020
- Worked for JLS Towing as customer service representative
- People skills are crucial
- Keep in contact with all managers and regionals (Over 120 different properties) sell software to current and new clients, while also managing payroll and staff.
Coordinator
TJ Maxx, TJX Companies
03.2015 - 09.2019
- Responsible for team of associates in high-volume retail store
- Trained associates to obtain new credit card applications on each transaction while gaining repeat customers
- TJ Maxx gave opportunity to advance within company as Merchandise Coordinator and move to Texas
- Had to oversee my own department in both stores while approving all high-ticket transactions within store
- Trained all new associates within department and made sure they were well informed with their job responsibilities and meeting TJ Maxx expectation
- In some cases, I had to counsel associates on job performance.
Education
Business'
GARDEN CITY COMMUNITY COLLEGE
GARDEN CITY, KSHIGH SCHOOL DIPLOMA - Business And Accounting
GAREN CITY HIGH SCHOOL
GARDEN CITY, KS2016
Skills
- Accounting
- Negotiation skills
- PO
- Owner statements
- Onsite
- Resman
- Yardi
- Performance Assessment
- Marketing and Advertising
- Yieldstar
- Microsoft Office
- Microsoft Excel
- 50 WPM
- Ability to work under pressure
- Management
- Time Management
- Check Scanner
References
- Tara Arnold, 405-830-0761, taraarnold14@yahoo.com
- Summer Settle, 817-913-4728, summer@jlstowing.com
- Briana Colvin, 682.328.1828, briana0313@Icloud.com
- Veronica Welborn, 214.235.5393
- Christi Raines, 817-707-9701 christiraines1@gmail.com
Timeline
Property Manager (Single Family)
PERPETUAL PROPERTY MANAGEMENT
02.2023 - Current
Assistant Community Director
Indio Management
11.2021 - 02.2023
Leasing Agent
UAG
01.2020 - 11.2021
Sales Representative
JLS Towing
09.2019 - 01.2020
Coordinator
TJ Maxx, TJX Companies
03.2015 - 09.2019
Business'
GARDEN CITY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - Business And Accounting
GAREN CITY HIGH SCHOOL
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