Macklin McCormick

As an Operational Training Specialist, I deliver comprehensive training programs to support employee development and organizational growth. My role encompasses virtual and in-person training, collaboration with various resources, and the creation of training materials.

Key responsibilities include:

• Delivering new hire onboarding for non-clinical employees and Employer Health Service certification training for clinicians.
• Developed and maintained training materials, including job aids, handouts, and presentations.
• Assisted in creating an effective onboarding program for new employees.
• Assisted in developing training plans for new hires and existing employees.
• Coordinated with subject matter experts in order to develop comprehensive training content.
• Identified areas for improvement within existing training programs and provided recommendations for change.
• Maintained accurate records of all completed trainings in the organization's Learning Management System.
• Facilitating professional development, leadership, management, and customer service training sessions.
• Ensuring comprehensive training on Employer Health Service programs through collaboration with internal and external resources.
• Conducting train-the-trainer sessions to expand team expertise.
• Supporting the design, development, and execution of training programs using the ADDIE model.
• Providing feedback and coaching to employees, assisting with problem-solving, and evaluating staff performance post-training.
• Maintaining accurate training records, metrics, and updated curriculum in line with policy changes.
• Consulting with business partners to adapt training content and create new materials, including presentations, job aids, and assessments.
• Developing and maintaining multiple SharePoint sites successfully.
• Configured and managed SharePoint sites, libraries, lists, content types, and columns.

The Patient Experience Representative position serves as a lead Front Office Assistant. This role includes all tasks and duties listed below under Front Office Assistant, as well as the following:

• Reviewing and implementing new front office guidelines as they are developed.
• Utilize Microsoft Office, such as Word and/or Excel, to review and prepare reports.
• Work with center management to ensure all front office, clinical, and provider staff are up to date with changes to center operations.
• Support onboarding and training for new hires.
• Consistently meet metric goals and drive front office metric performance.
• Oversee all front office metrics and coach as needed.
• Provide monthly reports to Front Office Assistants, and review each metric.
• Collaborate with center management on new ideas and adjustments for the center.
• Assist with Community Outreach and Marketing events to support our center and community.

• Greet and welcome all patients, and collect valid forms of identification.
• Collect and update insurance information.
• Register and schedule patients appropriately.
• Sign in patients and verify demographics, ensuring that patients understand all consents, policies, and notices.
• Follow HIPAA guidelines and oversee that none are violated. Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Answer telephones and give information to callers, take messages, or transfer calls.
• Transmit correspondence or medical records by mail, email, or fax.