Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macklin Scragg

Odessa

Summary

Adept at fostering learning and health, I leveraged my problem-solving skills and medical terminology knowledge at Aurora Medical Center while proactively recalling the customer service skills from Chic Fil A to enhance patient care and support. Demonstrating patience and empathy, I collaborated effectively across diverse roles, significantly improving customer satisfaction and operational efficiency without compromising quality or safety.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Freelance Tutor

Superprof.com
07.2024 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Medical Assistant

Aurora Medical Center
05.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Restaurant Team Member

Chic Fil A
09.2022 - 07.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Education

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
05.2027

Steinbrenner High School
Lutz, FL
05.2023

Skills

    Patience and Empathy

    Problem-solving skills

    Creative Thinking

    Collaboration and Teamwork

    Team Collaboration

    Organization and preparation

    HIPAA Compliance

    Medical terminology knowledge

    Data Entry

    Procedure Assistance

    CPR

    Customer Service

Certification

Microsoft Word, Excel, and PowerPoint certified

Timeline

Freelance Tutor

Superprof.com
07.2024 - Current

Medical Assistant

Aurora Medical Center
05.2024 - Current

Restaurant Team Member

Chic Fil A
09.2022 - 07.2023

Bachelor of Science - Biomedical Sciences

University of South Florida

Steinbrenner High School

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Macklin Scragg