Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macknezie Martin

Sellersburg

Summary

Dynamic Front Desk Receptionist with proven expertise at Advanced Regional Surgery Center, excelling in customer service and appointment scheduling. Adept at data entry and payment processing, I consistently maintained accurate records while fostering positive client relationships. Recognized for attention to detail and effective communication, ensuring a welcoming environment for all visitors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Advanced Regional Surgery Center
Jeffersonville
01.2025 - Current
  • Greeted customers warmly and made them feel welcome.
  • Updated customer information in all databases to ensure the accuracy of records.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods.
  • Managed incoming mail and faxes.

  • Performed data entry into computer systems to maintain accurate records of customer information.

Front Desk Receptionist

Squeaky Clean Windows
Charlestown
05.2023 - 05.2024
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Give customers an estimate on their windows while helping them stay within their budget.
  • Updated and maintained office policies and procedures.
  • Scheduled and confirmed appointments for clients and staff.
  • Performed basic bookkeeping tasks and issued invoices as needed.

Behavioral Therapist

Hopebridge Autism Therapy Center
Jeffersonville
02.2022 - 05.2023
  • Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
  • Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
  • Followed detailed, developed, individualized plans for clients to help them meet their personal goals.
  • Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
  • Conducted assessments of client's social, emotional, educational and behavioral functioning in order to develop treatment plans.
  • Identified potential triggers that may lead to negative behaviors, and provided strategies for avoiding them.

Education

High School Diploma -

New Albany High School
New Albany
05-2020

Skills

  • Customer service
  • Appointment scheduling
  • Data entry
  • Payment processing
  • Office administration
  • Communication skills
  • Time management
  • Attention to detail
  • Conflict resolution
  • Record keeping
  • Email correspondence

Certification

  • Registered Behavior Technician

Timeline

Front Desk Receptionist

Advanced Regional Surgery Center
01.2025 - Current

Front Desk Receptionist

Squeaky Clean Windows
05.2023 - 05.2024

Behavioral Therapist

Hopebridge Autism Therapy Center
02.2022 - 05.2023

High School Diploma -

New Albany High School

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