Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Pinchinat

Monroe,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

US Auto Sales
Athens, GA
09.2022 - 12.2023
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.

Cahier/Receptionist Assistant

Conyers Nissan "we Are Atlanta"
Conyers, GA
07.2021 - 09.2022
  • Maintained a neat, organized reception area.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted and directed visitors to appropriate personnel and answered average of 80 calls and emails daily.
  • Scheduled and confirmed appointments.
  • Processed customer payments in accordance with company policy.
  • Inputted client contact information into database accurately.

DME Coordinator Team Lead

United Healthcare
Duluth, GA
05.2011 - 07.2021
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Delegated work to staff, setting priorities and goals.
  • Maintained records of customer needs and preferences.
  • Ordered Medical Equipment for workers comp patients.
  • Worked closely with discharge planners & NCM to facilitate the discharge of patients & arrange transportation.
  • Coordinated with other departments to ensure projects were completed on time and within budget.

Front Desk Medical Receptionist

Williams Medical
Fort Lauderdale, FL
03.2007 - 05.2011
  • Managed numerous client accounts to track and collect money owed.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Greeted patients, verified insurance information and collected copays.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.

Front Desk Agent

Westin Diplomat Resort & Spa
Hollywood, FL
11.2001 - 03.2007
  • Input customer data into reservation systems and updated to reflect room changes.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted with check-in and check-out procedures for guests.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.

Education

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.1995

Some College (No Degree) -

Miami Dade College
Miami, FL

Skills

  • Account Balancing Reconciliation
  • Sales Plan Implementation
  • Types 45 WPM
  • Cash Deposit Preparation
  • Accounting Skills
  • Workers' Compensation Knowledge
  • Insurance Eligibility Verification
  • Mail Management
  • Check Processing
  • Back Office Operations
  • Data Entry Documentation
  • Verbal and Written Communication
  • Microsoft Office
  • Strong Organizational Skills
  • Appointment Coordination

Timeline

Administrative Assistant

US Auto Sales
09.2022 - 12.2023

Cahier/Receptionist Assistant

Conyers Nissan "we Are Atlanta"
07.2021 - 09.2022

DME Coordinator Team Lead

United Healthcare
05.2011 - 07.2021

Front Desk Medical Receptionist

Williams Medical
03.2007 - 05.2011

Front Desk Agent

Westin Diplomat Resort & Spa
11.2001 - 03.2007

High School Diploma -

North Miami Beach High School

Some College (No Degree) -

Miami Dade College

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Jacqueline Pinchinat