Macky Diallo
New York,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Starbucks. Demonstrates honesty, integrity, and a strong work ethic, alongside expertise in cleanliness and sanitation. Skilled in team productivity and maintaining high service standards, achieving significant improvements in workplace efficiency and customer service quality. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2018
2018
years of professional experience
Work History
Overnight Grocery Clerk
D Agostino Supermarket
- Supported team members during busy shifts by assisting with cashier duties when needed.
- Promoted teamwork among overnight staff by fostering open communication channels between all departments within the store.
- Collaborated with the store manager on implementing new procedures that streamlined work processes for the department.
- Complied with all company policies regarding food safety standards, ensuring a healthy environment for both customers and employees alike.
Grocery, Dairy,deli Clerk
Fairway Market
09.2009 - 03.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Shift Supervisor
Starbucks
06.2009 - 02.2012
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Installing, Vinyls, Deck, Patio, Fencing, Stairway
Vinyls Industries
07.2007 - 09.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bulk Food Supervisor
Wild Oats Market
01.2003 - 07.2007
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
Education
None - Art, Communication, World History
New York University
New York, NY1996
General Studies - Art History
Martin Luther King
NYC 1995
None - Art, History
Notre Dame Des Apotre
France, Paris1989
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
Languages
Linguistics
Native or Bilingual
Timeline
Grocery, Dairy,deli Clerk
Fairway Market
09.2009 - 03.2017
Shift Supervisor
Starbucks
06.2009 - 02.2012
Installing, Vinyls, Deck, Patio, Fencing, Stairway
Vinyls Industries
07.2007 - 09.2008
Bulk Food Supervisor
Wild Oats Market
01.2003 - 07.2007
None - Art, Communication, World History
New York University
General Studies - Art History
Martin Luther King
None - Art, History
Notre Dame Des Apotre
Overnight Grocery Clerk
D Agostino Supermarket
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