Maclande Hector
Hermitage,TN
Summary
Skilled and analytical Trust and Safety specialist with a proven track record of effectively managing critical situations and ensuring user safety.
Overview
7
7
years of professional experience
Work History
Trust and Safety Specialist
TikTok
01.2022 - Current
- Moderated, assessed, and escalated harmful content to the Legal Policy Operations Team for further review and action.
- Collaborated with Crisis Management Operations team to develop and implement emergency response workflows and processes
- Subject matter expert and assisted team members in policy knowledge and accuracy
Security Guard
Calvary Security
07.2019 - 03.2021
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Security Shift Supervisor
G4S
03.2017 - 06.2019
- Developed customized training programs for new hires, ensuring they were well-equipped to handle security challenges.
- Ensured compliance with all relevant safety regulations and organizational policies by conducting regular inspections of facilities and equipment.
- Mitigated potential threats proactively by staying informed on industry best practices and emerging security technologies.
Education
Criminal Law -
St. Johns University
Queens, NYHS Diploma -
Suffern Senior High School
Suffern, NY06.2012
Skills
- Ability to work in a fasted paced and high-stress involvement
- Crisis Management Expert
- Team building
- Task Prioritization
Languages
English
Native or Bilingual
French
Native or Bilingual
References
References available upon request.
Timeline
Trust and Safety Specialist
TikTok
01.2022 - Current
Security Guard
Calvary Security
07.2019 - 03.2021
Security Shift Supervisor
G4S
03.2017 - 06.2019
Criminal Law -
St. Johns University
HS Diploma -
Suffern Senior High School
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