Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macon A. Scott

Baton Rouge

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

14
14
years of professional experience

Work History

Casino Sales Host

L’Auberge Hotel & Casino
08.2021 - Current
  • Worked and Marketed to a book of 1,000+ VIP guests’ inquiries via email, calls & texts
  • Assisting with booking arrangements for rooms, restaurants locally and at other connected properties
  • Handle the distribution of Discretionary comps based on gaming history
  • Listen and resolve issues for guests within and throughout the Casino
  • Distributing guests’ players cards along with assisting in navigating our properties tier program
  • Set up transportation to and from property for VIP guests
  • Hosted VIP’s at in and out of town events

Casino Host

Golden Nugget
06.2016 - 09.2020
  • Reach out to and invite VIP guests to the resort via Phone, Email and Text
  • Assisting with booking arrangements for rooms, restaurants, spa appointments etc.
  • Handle the distribution of comps and free play
  • Listen and resolve issues for guests within and throughout the resort
  • Signing up and distributing guests’ players cards
  • Set up transportation to and from property for VIP guests
  • Resolved guest issues in a timely fashion

Call Center Host (VIP Reservations)

L’Auberge Casino Resort
06.2013 - 06.2016
  • Assisted both internal and external guest Via Telephone, E-mail and Fax with room bookings
  • Arranged Transportation for VIP members to and from property
  • Reviewed guest gaming activity and issuing comp.
  • Negotiated room rates with guest
  • Assisted in management of suites and VIP Rooms
  • Worked all shifts (morning & swing)

Front Desk Clerk

L’Auberge Casino Resort
04.2012 - 06.2013
  • Checked guest in and out
  • Operated property management system
  • Accurately handled transactions
  • Handled maintenance inquiries
  • Maintained Inbound/Outbound calls

Front Desk Clerk

Morritt’s Tortuga Club
10.2011 - 02.2012
  • Checked guest in & out
  • Assisted guests with inquiries via telephone and in person
  • Took reservations via e-mail and telephone
  • Operated Property Management System
  • Accurately handled monetary transactions
  • Worked all shifts (morning, swing, grave)

Education

Hospitality Degree -

UCCI
George Town, Grand Cayman
01.2011

Front Desk Clerk Internship - undefined

Sunshine Suites Resort
West Bay Rd, Cayman Islands
01.2011

Skills

  • Hotel PBX system (12 years of LMS knowledge specifically)
  • Night Audit
  • Competent with Microsoft Suite
  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Detail-oriented
  • Reservations management

Timeline

Casino Sales Host

L’Auberge Hotel & Casino
08.2021 - Current

Casino Host

Golden Nugget
06.2016 - 09.2020

Call Center Host (VIP Reservations)

L’Auberge Casino Resort
06.2013 - 06.2016

Front Desk Clerk

L’Auberge Casino Resort
04.2012 - 06.2013

Front Desk Clerk

Morritt’s Tortuga Club
10.2011 - 02.2012

Front Desk Clerk Internship - undefined

Sunshine Suites Resort

Hospitality Degree -

UCCI

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