Macon Dorriety
Roofing Salesperson
Magnolia Springs,Alabama
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Roofing Salesperson
Salt Construction
2021.06 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Company Owner and Therapist
Gulf View Wellness
2020.03 - 2021.05
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Developed comprehensive marketing strategies to increase brand awareness and grow customer base.
- Supported company goals through careful reinvestment of profits.
- Created systems and procedures to streamline business processes and optimize resources.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Therapist
AltaPointe Health Systems
2019.07 - 2020.03
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
Director of Client Experience & Behavioral Expert
Zora Financial
2018.07 - 2019.07
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Wellness Center Intern Counselor
Spring Hill College Wellness Center
2018.01 - 2018.05
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Reviewed case files to better assess client needs and proper course of treatment.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
Trauma Therapist Intern
The Child Advocacy Center Of Mobile
2017.05 - 2018.05
- Documented therapeutic goals and client progress.
- Completed 300-hour internship working with victims of child abuse.
- Assessed client needs and developed treatment plans.
- Implemented therapeutic interventions to promote awareness and growth.
Director of Human Resources
The Hangout
2015.06 - 2016.04
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Executive Assistant
The Hangout
2014.04 - 2015.06
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Master of Science - Clinical Mental Health Counseling
The University of South Alabama
Mobile, AL05.2018
Bachelor of Science - Human Environmental Sciences
The University of Alabama
Tuscaloosa, AL12.2012
Skills
- Converting Leads and Leads Follow Up
- Consultative Selling Techniques
- Product Promotion
- Post-Sales Support
- Customer Needs Assessments
- Client Satisfaction
- Strategic Planning
- Information Updates
Timeline
Roofing Salesperson
Salt Construction
2021.06 - Current
Company Owner and Therapist
Gulf View Wellness
2020.03 - 2021.05
Therapist
AltaPointe Health Systems
2019.07 - 2020.03
Director of Client Experience & Behavioral Expert
Zora Financial
2018.07 - 2019.07
Wellness Center Intern Counselor
Spring Hill College Wellness Center
2018.01 - 2018.05
Trauma Therapist Intern
The Child Advocacy Center Of Mobile
2017.05 - 2018.05
Director of Human Resources
The Hangout
2015.06 - 2016.04
Executive Assistant
The Hangout
2014.04 - 2015.06
Master of Science - Clinical Mental Health Counseling
The University of South Alabama
Bachelor of Science - Human Environmental Sciences
The University of Alabama
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