Macon Willard

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Streamlined project delivery processes, reducing completion times significantly.
• Boosted company's online presence by developing comprehensive digital marketing strategy.
• Optimized inventory management, minimizing waste and reducing costs.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed effective improvement plans in alignment with goals and specifications.
• Created and managed project plans, timelines and budgets.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.

Organized collection of service items such as flatware and barware.

Ensured thorough preload verification of all food items and containers.

Assembled items for event and finalized preload checklist.

Supervised loading operations for trucks traveling to the event.

Conducted thorough checks to ensure event inventory was complete before leaving chef's market.

Directed groups of various sizes, from two to thirty.

Delegated responsibilities to employees upon arrival at event center.

Unloaded materials into event center after completing fifth checklist.

Oversaw table decor for every event hosted at the center.

Checked that all team members were at their stations, with everything needed for service.

During service, I walk throughout the entire event center, making sure that guests are having a good time and that staff are maintaining a clean and efficient service area.

Utilized checklist to verify all event materials were accounted for and returned to storage.

• Led initiatives to improve growth opportunities for junior team members.
• Negotiated with suppliers to reduce material costs, improving profit margins.
• Initiated sustainability program, reducing company's environmental impact.
• Restructured customer service process, ensuring quicker response times.
• Generated reports detailing findings and recommendations.
• Devised and implemented processes and procedures to streamline operations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Optimized inventory management, minimizing waste and reducing costs.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed effective improvement plans in alignment with goals and specifications.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.