Ma Concepcion Castaneda
620 South Virgil Ave #317,CA
Summary
Dynamic hospitality professional with experience at Four Seasons Hotels and Resorts, excelling in team collaboration and time management. Proven ability to maintain high cleanliness standards and enhance guest satisfaction through exceptional service. Skilled in cash register operation and adept at multitasking in fast-paced environments, contributing to operational success and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Busser/Server/Amenity Server
Four Seasons Hotels and Resorts
Los Angeles, CA
01.2022 - Current
- Reset and cleaned tables quickly to prepare for new orders.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean working areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Hotel Housekeeper
Beverly Hills Plaza Hotel and Spa
Beverly Hills, CA
09.2021 - 02.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Cashier
Jollibee Foods
Los Angeles, CA
02.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Education
GED - Technology And Vocational
St Paul College of Makati
Metro Manila, Philippines03.2018
Skills
- Time management
- Attention to detail
- Cleaning and sanitizing
- Team collaboration
- Food running
- Working under pressure
- Positive attitude
- Multitasking and organization
- Station restocking
- Computer skills
- Cash register operation
Timeline
Busser/Server/Amenity Server
Four Seasons Hotels and Resorts
01.2022 - Current
Hotel Housekeeper
Beverly Hills Plaza Hotel and Spa
09.2021 - 02.2022
Cashier
Jollibee Foods
02.2019 - 11.2021
GED - Technology And Vocational
St Paul College of Makati