Macrae Wallen
Palm City ,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
Educational Program Manager
PVI, PeerView Institute For Medical Education
07.2023 - 04.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Discharge Coordinator
Coastal Detox
08.2020 - 06.2023
- Managed resident admissions and discharge and referrals to other facilities, home health agencies based on resident and family needs, preferences and resources.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Waitress
Talk House
07.2019 - 08.2020
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Brand Marketing Intern
Adidas
06.2017 - 08.2017
- Promoted branding initiatives by implementing effective marketing and PR campaigns.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Summarized data to present results and recommendations to management.
- Surveyed customers and worked with internal team to identify product needs and trends in marketplace.
- Collaborated with cross-functional teams to achieve project objectives.
Education
Bachelor of Arts - Writing, Editing, & Media
Florida State University
Tallahassee, FL12.2018
Associate of Applied Science -
Tallahassee Community College
Tallahassee, FL08.2016
High School Diploma -
Martin County High School
Stuart, FL05.2014
Skills
- CRM and office management software
- Report writing
- Event coordination
- Training & development
- People skills
- Planning & organizing
- Good work ethic
- Friendly, positive attitude
- Supervision & leadership
- Computer skills
- Project Management
- Detail Oriented
Timeline
Educational Program Manager
PVI, PeerView Institute For Medical Education
07.2023 - 04.2024
Discharge Coordinator
Coastal Detox
08.2020 - 06.2023
Waitress
Talk House
07.2019 - 08.2020
Brand Marketing Intern
Adidas
06.2017 - 08.2017
Bachelor of Arts - Writing, Editing, & Media
Florida State University
Associate of Applied Science -
Tallahassee Community College
High School Diploma -
Martin County High School
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