Macratyr Revange

Customer Service Manager

Salem’s Fresh Eat

05.2024 - Current

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Researched and corrected customer concerns to promote company loyalty.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Increased team productivity by providing ongoing training and support to customer service representatives.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Kept accurate records to document customer service actions and discussions.
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Created and reviewed invoices to confirm accuracy.
Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Pioneered mentorship program to expedite onboarding process for new hires.
Conducted quarterly customer satisfaction surveys to identify areas for improvement.
Improved team morale by establishing recognition program for exceptional customer service.
Increased efficiency in handling customer inquiries by implementing advanced CRM system.
Enhanced team productivity with introduction of flexible working arrangements.

Summary

Overview

Work History

Customer Service Manager

Education

Diploma - English Language

Diploma - Basic Computer

Skills

Certification

Languages

Timeline

Customer Service Manager

Diploma - English Language

Diploma - Basic Computer

Similar Profiles

Zoe TorgersonZoe Torgerson

Sukhman NarwalSukhman Narwal

Icaro PronsateIcaro Pronsate