Macratyr Revange
Brandon,FL
Summary
At Salem’s Fresh Eat, I spearheaded a customer service team, significantly enhancing client satisfaction and loyalty through expert problem-solving and effective complaint resolution. My leadership boosted team productivity and morale, leveraging skills in Microsoft Excel and fostering a culture of collaboration. Achievements include pioneering a mentorship program and implementing an advanced CRM system, markedly improving service efficiency.
Overview
1
1
Certification
Work History
Customer Service Manager
Salem’s Fresh Eat
903 W Brandon Blvd Brandon, FL 33511 United State
05.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Improved team morale by establishing recognition program for exceptional customer service.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Enhanced team productivity with introduction of flexible working arrangements.
Education
Diploma - English Language
Erwin Technical College
2010 E Hillsborough Ave Tampa, FL 33610 United StDiploma - Basic Computer
Enterprising Latinas
5128 State Road 674 Wimauma, FL 33598 United Stat03.2024
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
Certification
I got certification on computer Basic
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Limited Working
Creole
Native or Bilingual
Timeline
Customer Service Manager
Salem’s Fresh Eat
05.2024 - Current
Diploma - English Language
Erwin Technical College
Diploma - Basic Computer
Enterprising Latinas