Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Macrissa Cannon

Credit Clerk
Odessa,USA

Summary

Proactive and goal-oriented professional. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Credit Clerk

Seminole Hardrock Tampa
04.2022 - Current
  • Analyzing and assessing the creditworthiness of account/client using external credit risk management tools/reports
  • Identifying delinquent accounts
  • Answering and directing calls
  • Coordinate with director to ensure compliance with established policies
  • Improved client satisfaction with efficient handling of credit applications, and documentation processing.
  • Contributed to a positive work environment by actively providing constructive feedback on colleagues'' work.
  • Excellent organization and time manager skills
  • Ability to multitask
  • Analytical abilities and aptitude in problem -solving
  • Create and update customer files ensuring accuracy and validity of information
  • Efficient with using Nation Credit Check, Central Credit and Casino Marketplace Desktop programs.
  • Early deposit and early cLear process.
  • Call before deposit reports.
  • 100k calls sheet.
  • Yearly reverification of application process.
  • Daily deposits.
  • Walk Roll sheet
  • Reinstate credit line/close credit line.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Assistant

Minex, inc.
01.2020 - 03.2022
  • Accounts receivable/payable
  • Organizing the office and assisting associates to optimize processes
  • Sorting and distributing communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor level of supplies and handle shortages
  • Coordinate with managers to ensure compliance with established policies
  • Maintain trusting relationships with suppliers, customers and colleagues
  • Preform receptionist duties
  • Knowledge of software
  • Excellent organization and time management skills.
  • Excellent written and verbal skills

Customer Service Representative

Belk Department Store
07.2017 - 12.2020
  • Interact with customers to provide information in response to inquires about processes, products or services; handle and resolve complaints
  • Greet, address and thank customers in friendly and professional manner
  • Maintain broad knowledge of customer products and services
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Certificate - Accounting

Sheridan Technical Center
Hollywood, FL
05.1988

High school diploma -

Patrick Henry High School
Emory, VA
06.1985

Skills

  • Ability to work under pressure
  • Attention to detail
  • Data entry
  • Customer service
  • Computer skills
  • Team work
  • Organizational skills
  • Ability to multitask

Certification

Certificate in A/R & A/P

Personal Information

Authorized To Work: US

Timeline

Credit Clerk

Seminole Hardrock Tampa
04.2022 - Current

Office Assistant

Minex, inc.
01.2020 - 03.2022

Customer Service Representative

Belk Department Store
07.2017 - 12.2020

High school diploma -

Patrick Henry High School

Certificate - Accounting

Sheridan Technical Center

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Macrissa CannonCredit Clerk