Macucu Grimes
Plymouth,MN
Summary
Highly accomplished professional with a background in customer success, seeking a challenging position as a Consultant Coordinator. Leveraging exceptional relationship-building skills, project management expertise, and analytical abilities to effectively coordinate consultant communications, manage technology and data integrity, and support documentation requirements.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Broadridge Financial Solutions, Matrix Financial Solutions
New Jersey
05.2021 - Current
- Oversee the development and deployment of customer solutions, managing technology and data integrity.
- Successfully escalate and ensure resolution of critical customer issues with internal resources.
- Coordinate and lead regular internal account team meetings, improving team communication and alignment.
- Handle contracting strategy for renewals and added services, contributing to revenue growth.
- Maintain strong relationships with clients as a trusted and respected thought-partner.
- Basic understanding of the employee benefits ecosystem.
- Experience with technology platforms such as Salesforce, Google, and webinar platforms.
Associate Relationship Manager
JK Technologies
08.2019 - 03.2022
- Managed day-to-day responsibilities for engaging clients, including project management and documentation coordination.
- Exceeded all renewal and expansion goals, providing consultative results and best practices to executive teams.
- Established trusted/strategic advisor relationships with assigned clients, driving continued value of solutions.
- Coordinated and led regular internal account team meetings, improving team morale and efficiency.
- Developed client organizational maps and shared resources to enhance team collaboration and productivity.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Public Assistance Eligibility Specialist
Washington County Department of Social Services
Stillwater, MN
02.2017 - 06.2019
- Provided exceptional customer service, addressing client questions and verifying eligibility benefits.
- Processed insurance authorizations and maintained accurate patient records.
- Conducted data entry of medical records and patient information.
- Utilized computer-aided guidance packages to assist clients.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients
Education
Bachelor of Science - Community Health Services
Minnesota State University - Mankato
Mankato, MN05.2015
Skills
- Customer Success Management
- Team Communication
- Revenue Growth
- Customer Satisfaction
- Contracting Strategy
- Project Management
- Analytical Thinking
- Incidents Management
Timeline
Customer Success Manager
Broadridge Financial Solutions, Matrix Financial Solutions
05.2021 - Current
Associate Relationship Manager
JK Technologies
08.2019 - 03.2022
Public Assistance Eligibility Specialist
Washington County Department of Social Services
02.2017 - 06.2019
Bachelor of Science - Community Health Services
Minnesota State University - Mankato
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