Macy Olinger

-RECEIVING CLERK-

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Provided customer service to customers inquiring on special orders.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Reviewed order data to verify transactions and shipping dates.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
• Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
• Processed required paperwork to expedite handling of shipped and received goods.
• Conducted research to address shipping errors and packaging mistakes.

-HEAD CASHIER/CUSTOMER SERVICE MANAGER-

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined the checkout process for improved customer experience and reduced wait times.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Resolved escalated customer disputes with special actions such as discounts.

• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Gathered, organized and input information into digital database.
• Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
• Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
• Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.