Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macy Alaniz

Waco

Summary

Knowledgeable manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

10
10
years of professional experience

Work History

Medication Access Specialist

Baylor Scott and White
11.2024 - Current
  • Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
  • Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
  • Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
  • Assisted in the development of policies and procedures related to patient access, ensuring compliance with regulatory requirements and industry best practices.

Lead Pharmacy Technician

Baylor Scott and White
03.2020 - 09.2024
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.

Senior Pharmacy Technician

Walgreens
09.2015 - 03.2020
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.

Education

Some College -

MCC
Waco, Tx
01.2016

High School Diploma - undefined

West High School
01.2015

Skills

  • Management of security protocols
  • Software setup
  • Support resolution skills
  • Advanced communication skills
  • Effective time management
  • Composed and effective in high-pressure situations
  • Strong task management
  • Dependable performance

Timeline

Medication Access Specialist

Baylor Scott and White
11.2024 - Current

Lead Pharmacy Technician

Baylor Scott and White
03.2020 - 09.2024

Senior Pharmacy Technician

Walgreens
09.2015 - 03.2020

High School Diploma - undefined

West High School

Some College -

MCC

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