Summary
Overview
Work History
Education
Skills
Timeline
Generic
Macy Boozer

Macy Boozer

Jackson,GA

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chili's Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective communication. Adept at cash handling and upselling, contributing to increased sales and repeat business while fostering a collaborative team environment.

Overview

11
11
years of professional experience

Work History

Server

Chili's Restaurant
01.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Huddle House
01.2021 - 01.2022
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Cashier

Chick-fil-A
09.2014 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Warehouse Worker

Rock Staffing
07.2019 - 08.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Education

GED -

Morgan County Highschool
Madison, GA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Team collaboration
  • Sales expertise
  • Guest relations management
  • Task prioritization

Timeline

Server

Chili's Restaurant
01.2021 - Current

Server

Huddle House
01.2021 - 01.2022

Warehouse Worker

Rock Staffing
07.2019 - 08.2021

Cashier

Chick-fil-A
09.2014 - 12.2016

GED -

Morgan County Highschool

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