Macy Brown
Baton Rouge,LA
Summary
At Prime Occupational Medicine, I excelled as a proven leader in expanding territories and fostering key relationships. I drove substantial sales growth and utilized Salesforce to analyze trends skillfully. My exceptional skills in strategic planning and maintaining professionalism under pressure led to remarkable revenue increases, showcasing my unwavering sales leadership and highly effective multitasking abilities.
Overview
7
7
years of professional experience
Work History
Regional Sales Manager
Prime Occupational Medicine
07.2023 - Current
- Expanded regional market share by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating the sales team, developing and executing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Generated detailed sales reports and forecasts in Salesforce to analyze performance and track progress.
- Attended industry conferences and trade shows to stay updated on market trends, and networked to acquire new clients and understand customer needs.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients, showing the success and credibility of products.
- Drove sales by cultivating high-value contracts using our proprietary documentation platform, Pandadocs.
- Organized promotional events and interacted with the community to increase sales volume.
- Make daily outgoing cold calls to potential clients or customers in order to generate new business leads or sales opportunities.
- Travel across the entire state of Louisiana to attend a series of meetings, conduct clinic tours, and participate in organized events.
Service Advisor
Matt Bowers CDJR
10.2021 - 06.2023
- Interpreted diagnostic results to provide accurate repair recommendations.
- Suggested additional services to customers to meet upsell goals.
- Handled customer issues with confidence, using complex problem-solving to provide adequate resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Trained new personnel regarding company operations, policies, and services.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Deescalate upset situations with customers when managers are not available at the time.
- Create and handled extended warranty and insurance claims.
Service Coordinator
All Star Hyundai
05.2021 - 10.2021
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Assessed customer needs and developed solutions to meet needs.
- Created and maintained daily and weekly reports for upper management.
- Kept a watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Service Advisor/Porter
Walker BMW
08.2019 - 04.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Washed and cleaned the vehicle, then delivered it.
- Handled extended warranty and insurance claims.
Graphic Designer
Bear Track Signs
06.2019 - 08.2019
- Used cutting-edge technologies to create immersive experiences.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Created motion graphics and video content for websites and applications.
- Developed creative design for print materials, brochures, banners, and signs.
- Developed innovative designs for a variety of clients in the graphic design industry.
- Designed creative digital displays used in online advertising for local businesses.
Front End Supervisor
Mitchell Pediatrics
01.2018 - 03.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance and corrected problems.
- Maintained financial and medical records.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Handled any issues with Medicaid insurance or other private medical insurance companies if the customer was having any issues with coverages.
- Provided medical history for other medical facilities and kept our own on file.
- Dealing with upset customers or employees when there is a problem. Enforced disciplinary actions against customers or employees if needed.
Customer Service Manager
Walmart
07.2017 - 02.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Alexandria Senior High School
Alexandria, LA05.2017
Skills
- Sales Leadership
- Strategic Planning
- Business development and planning
- Deal Closing
- Salesforce Knowledgeable
- Network development
- Upselling and Cross-Selling
- Expanding Territories
- Relationship Building
- Sales expertise
- Multitasking and Organization
- Calm and Professional Under
Pressure
Languages
American Sign Language
Full Professional
Spanish
Limited Working
Japanese
Limited Working
Timeline
Regional Sales Manager
Prime Occupational Medicine
07.2023 - Current
Service Advisor
Matt Bowers CDJR
10.2021 - 06.2023
Service Coordinator
All Star Hyundai
05.2021 - 10.2021
Service Advisor/Porter
Walker BMW
08.2019 - 04.2021
Graphic Designer
Bear Track Signs
06.2019 - 08.2019
Front End Supervisor
Mitchell Pediatrics
01.2018 - 03.2019
Customer Service Manager
Walmart
07.2017 - 02.2019
High School Diploma -
Alexandria Senior High School
Similar Profiles
Mirna RuizMirna Ruiz
Billing Specialist / Manager at Prime Occupational MedicineBilling Specialist / Manager at Prime Occupational Medicine
Kayla JenkinsKayla Jenkins
ACCOUNTS RECEIVABLE REP/BILLING & COLLECTIONS REP. at Prime Occupational MedicineACCOUNTS RECEIVABLE REP/BILLING & COLLECTIONS REP. at Prime Occupational Medicine
Sergio SaucedaSergio Sauceda
Clinical Manager at Prime Occupational MedicineClinical Manager at Prime Occupational Medicine
Kelli FajardoKelli Fajardo
Manager of Church Relations at Keep the Faith InitiativeManager of Church Relations at Keep the Faith Initiative
Sherita CigarSherita Cigar
Route Sales Associate at CINTAS, Professional Uniform and Facility ServicesRoute Sales Associate at CINTAS, Professional Uniform and Facility Services