Macy Canete
Ashland,OR
Summary
Talented customer service oriented administrative professional offering 30+ years of experience in progressive roles of accountability and leadership. Pursuing opportunities in customer service and management to leverage advanced skill set. Self-motivated with exceptional communication skills. Dedicated service industry and non-profit professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Office Manager
Southern Oregon Land Conservancy
05.2019 - Current
- Maintained electronic and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Worked with team members on fundraising campaigns resulting 99% donor retention and 42.26% increase in donations from 2022 and 2023.
- Developed standard operating procedures for all administrative employees.
- Managed office operations while scheduling appointments for department managers.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Maintained CRM database with entering patron donations, donor updates and report generation.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Team member of key employees assisting with yearly financial audit required for accreditation.
- Updated reports, managed accounts and generated reports for company database
- Implemented project management techniques to overcome obstacles and increase team productivity
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance and efficiency.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
Conference Admin Asst
Southern Oregon University
01.2016 - 10.2019
- Coordinate group reservations and catering sales.
- Generate contracts, secured signed contracts, background verification forms and insurance certificates.
- Achieved sales revenue in excess of $1.2 MIL/year.
- Post payments, account information and call logs into computer record keeping system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain calendars and shared documents.
- Verify data integrity and accuracy.
- Respond to customer requests via telephone and email and in person.
- Compile group files and process supporting documentation.
- Improved operations through consistent hard work and dedication
- Proved successful working within tight deadlines and fast-paced atmosphere
Student Office Assistant - Disability Resources
Southern Oregon University
06.2015 - 06.2016
- Assisted senior administrative professionals with daily work tasks.
- Maintained high levels of confidentiality to maintain customer confidence meeting FERPA standards.
- Ensured successful completion of special projects improving efficiency by 20%.
- Maintained professionalism and respectfulness while greeting and welcoming visitors and public.
- Maintained clean, orderly and welcoming reception area.
- Performed clerical tasks, answering incoming phone calls, processing mail and sending correspondence.
- Completed daily financial transactions accurately, balancing cash registers at the end of each shift.
Education
MBA - Non Profit Mgmt And Human Resource Mgmt
Southern Oregon University
Ashland, OR09.2024
BS - Business Administration
Southern Oregon University
Ashland, OR03.2019
Skills
- MS Office Suite, Visual Basic and Google Docs
- Adobe Creative Suite, Adobe Acrobat Pro and Canva
- Audience View (Formerly Vendini Event/Ticketing Software}
- QuickBooks Pro/Quickbooks Online
- Donor Perfect, StarRez Housing and Banner Software
- Software installation & hardware upgrades
- Administrative and technical support
- Policy and procedure modification
- Documentation and control
- Budgeting and expense reporting
- Office administration
- Database administration
Timeline
Office Manager
Southern Oregon Land Conservancy
05.2019 - Current
Conference Admin Asst
Southern Oregon University
01.2016 - 10.2019
Student Office Assistant - Disability Resources
Southern Oregon University
06.2015 - 06.2016
MBA - Non Profit Mgmt And Human Resource Mgmt
Southern Oregon University
BS - Business Administration
Southern Oregon University
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