Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Macy Connors

Olympia

Summary

Hardworking bartender/waitress with experience in large-scale casual dining and fine-dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized food and drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and big smile. Willingness to take on added responsibilities to meet team goals. Outside of the restaurant industry, I'm a legal professional with strong skills in writing, organizing, and project managing cases related to bankruptcy law. Expertly conducts research, collects witness statements, and organizes files. Experienced working with diverse clientele to optimize representation.

Overview

10
10
years of professional experience

Work History

Bartender

Nisqually Red Wind Casino
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.

Bartender

Washington State Fair
09.2017 - Current


  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration, and storage areas.
  • Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Lead Waitress

Chester’s Kitchen and Bar
07.2020 - 03.2023
  • Heightened knowledge of food and drink ingredients and preparation, due to the sheer volume of guests seeking care from the Mayo Clinic Hospital that was within walking distance of our restaurant.
  • Upheld high standards of professionalism when dealing with customer issues related to the Mayo Clinic, supporting serving staff, and waiting on tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Waitress & Supervisor

Louis Ristorante and Bar
04.2014 - 03.2020
  • Executed office projects such as invoices, purchase orders, balancing petty cash, and shift notes.
  • Retained knowledgeable information related to upcoming events in the area, memorized entire menu, and became familiar with the “Cossetta” name.
  • Responsible for hiring and terminating employees.
  • Accountable for opening and closing the restaurant independently.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Bachelor of Science - Accounting

University of Northwestern
Saint Paul, MN
05.2017

High School Diploma -

Saint Francis High School
Saint Francis, MN
06.2010

Skills

  • Hospitality Service Expertise
  • Liquor, Beer and Wine Knowledge
  • Office Administration
  • Customer Relationship Management
  • Energetic and Outgoing
  • Recipe and Menu Memorization
  • Hospitality and Accommodation
  • Able to Quickly Grasp New Concepts
  • Detail Oriented
  • Quality Assurance
  • Leadership
  • Boosting Employee Morale

Additional Information

Washington State Food Worker Card

Class 12 Mixologist Permit

Passed Extensive Background Check through Tribal Gaming Agency

Licensed to Sell Tobacco, Liquor & More in WA State

References

Henry Clarin (331) 254-2554

Bonnie Britt (253) 973-3733

Steve Englund (612) 236-6877

Christy Doll (253) 377-1551



Timeline

Bartender

Nisqually Red Wind Casino
09.2023 - Current

Lead Waitress

Chester’s Kitchen and Bar
07.2020 - 03.2023

Bartender

Washington State Fair
09.2017 - Current

Waitress & Supervisor

Louis Ristorante and Bar
04.2014 - 03.2020

Bachelor of Science - Accounting

University of Northwestern

High School Diploma -

Saint Francis High School

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Macy Connors