Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macy Creps

Napoleon

Summary

Outgoing individual with well organizational, labor and teamwork skills. Enthusiastic and team-driven with 4 years of experience working in busy, fast paced environments. Skilled in employee training, workplace safety, problem-solving, and attention to detail. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Lead

Dunkin Donuts
11.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained 15 new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversee cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Earned a promotion from Crew Member to Shift Lead by showing leadership skills and being driven too improve work environments.

Package Handler

UPS
05.2024 - 08.2024
  • Achieved 100% meeting daily goals.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Utilized ASX and HFCS Computer Programs for proper tracking of packages.

Team Leader

Dairy Queen Grill & Chill
09.2020 - 05.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing feedback as needed to managers.
  • Managed conflict resolution among team members, while establishing open and professional relationships..
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Promoted from Crew member to Team Leader by showing skills of problem solving, having a flexible schedule, and attention to detail.

Education

High School Diploma -

Liberty Center High School
Liberty Center, OH
05.2024

Skills

  • Decision-making capabilities
  • Customer service focus
  • Teamwork and Collaboration
  • Time Management
  • Flexible Schedule
  • Experience with Microsoft Office, (Work, Excel, Powerpoint)
  • ASX and HFCS Computer Programs/UPS

Timeline

Package Handler

UPS
05.2024 - 08.2024

Shift Lead

Dunkin Donuts
11.2022 - Current

Team Leader

Dairy Queen Grill & Chill
09.2020 - 05.2022

High School Diploma -

Liberty Center High School

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