Macy Crosby

As secretary I answer phone calls, scan driver's paperwork, answer emails via thunderbird, cut dispatch using dispatch manager, file paperwork, dispatch trucks, update drays using Georgia port system, and schedule freight.

• Incorporated multiple types of teaching strategies into classroom.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Advised and counseled students to help them develop skills and knowledge required to succeed.
• Developed and implemented classroom routines to address varying student needs.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted in potty training younger students while in class
• Ensured environment was safe and friendly for all students

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines and HIPPA
• Scanned client medical paperwork using proper procedures
• Handled doctor's complete schedule to ensure appointments are within correct timeframes