Macy Davis
Prescott Valley,AZ
Summary
Dynamic Lead Barista at Third Shot Coffee with a proven track record in enhancing customer satisfaction and mentoring staff. Expert in espresso preparation and inventory management, I foster a clean, welcoming environment while resolving conflicts effectively. My leadership and attention to detail contribute to a high-quality service reputation.
Overview
2
2
years of professional experience
Work History
Lead Barista
Third Shot Coffee
Prescott, AZ
12.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Retails Associate
TJX Companies
Prescott Valley, AZ
09.2023 - 01.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Arizona Connections Academy
Online Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- Barista Training
- Espresso preparation
- Menu memorization
- Inventory management
- Food service
- Conflict handling
- Team management
- Safe food handling
- Drink customization
- Latte artistry
- Coffee and tea expertise
- Team leadership
- Cash handling
- Time management
- Problem-solving
- Decision-making
- Attention to detail
- Team player
- Friendly and outgoing
Timeline
Lead Barista
Third Shot Coffee
12.2023 - Current
Retails Associate
TJX Companies
09.2023 - 01.2024
Arizona Connections Academy