Macy DiPrima
Chesapeake,VA
Summary
Experienced with insurance verification procedures, ensuring accurate and timely processing of patient information. Utilizes strong attention to detail and problem-solving to maintain high standards of accuracy. Knowledge of industry regulations and best practices, contributing to efficient workflow and compliance
Overview
5
5
years of professional experience
Work History
Insurance Verification Clerk/Receptionist
Mri & Ct Diagnostics
02.2023 - Current
- Increased patient satisfaction by providing clear explanations of insurance benefits and assisting with questions or concerns.
- Expedited pre-authorization requests by efficiently gathering necessary documentation from patients and medical professionals.
- Contributed to improved cash flow by minimizing billing errors through thorough insurance verification procedures.
- Demonstrated strong organizational skills, adeptly handling large volumes of data while maintaining high levels of accuracy and attention to detail.
- Enhanced claim processing efficiency by meticulously verifying insurance coverage and eligibility.
- Streamlined communication with insurance providers, expediting the verification process for faster approvals.
- Elevated team performance by sharing best practices and offering constructive feedback, fostering a culture of continuous improvement.
- Empowered patients to make informed decisions about their healthcare options through clear communication about their coverage limitations and out-of-pocket expenses.
- Served as a reliable resource for colleagues regarding complex cases, offering guidance based on extensive knowledge of various insurance plans.
- Collaborated closely with medical staff, fostering a cohesive environment that led to smoother operations and enhanced patient experience.
- Adapted swiftly to changes in insurance verification software, utilizing available tools to enhance efficiency and streamline workflows.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Trained new staff on current, correct insurance verification procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Team Member/Delivery Driver
Mister Jim's Submarines
06.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean and orderly store environment, ensuring pleasant experience for customers.
- Ensured compliance with health and safety regulations.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Freight Clerk
Yellow Freight
08.2020 - 06.2022
- Implemented best practices in freight handling processes, ensuring the safety of both personnel and shipped goods at all times.
- Minimized delays in freight handling through proactive troubleshooting of potential issues and swift resolution of existing concerns.
- Reduced shipping errors through diligent monitoring of cargo movement and timely communication with relevant parties.
- Maintained a cargo bay with unidentified or damaged freight.
- Examined cargo and freight shipments to check goods' condition.
- Streamlined freight scheduling processes for improved customer satisfaction and timely deliveries
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Contributed to team success by actively participating in meetings, sharing ideas to enhance overall productivity within the department.
- Expedited cargo release by proficiently coordinating with carriers, warehouse personnel, and customers.
- Facilitated smooth transportation planning through effective coordination with drivers, dispatchers, and other team members involved in the process.
- Ensured compliance with industry regulations by diligently reviewing documentation, including bills of lading, manifests, and customs forms.
- Assisted customers in resolving any discrepancies or issues related to their shipments, demonstrating strong problem-solving skills and a customer-focused approach.
- Actively participated in ongoing training opportunities to stay current with industry trends and maintain high levels of expertise within the freight clerk role.
- Maintained organized records of shipments, tracking each step from pickup to delivery for efficient follow-up when necessary.
- Provided exceptional customer service by addressing inquiries promptly and accurately, fostering positive relationships with clients.
- Navigated complex programs to complete tasks.
- Investigated and reported incidents with hazardous material waste and properly disposed of or relocated hazardous material according to strict regulations.
- Enhanced shipment efficiency by meticulously verifying freight bills and maintaining accurate records.
- Managed multiple priorities efficiently under tight deadlines without compromising attention to detail or quality of work outputted in a fast-paced environment.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2016
Skills
- HIPAA compliance
- Data entry proficiency
- Accuracy and precision
- Confidentiality
- Customer service
Timeline
Insurance Verification Clerk/Receptionist
Mri & Ct Diagnostics
02.2023 - Current
Team Member/Delivery Driver
Mister Jim's Submarines
06.2022 - 04.2023
Freight Clerk
Yellow Freight
08.2020 - 06.2022
High School Diploma -
Great Bridge High School
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