Macy Dolan
Niagara Falls,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Student Assistant With Student Engagement
Suny At Buffalo
Buffalo, NY
05.2024 - Current
- Resolved customer issues quickly and effectively.
- Answered customer calls promptly and professionally.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
Server
Outback Steakhouse
Amherst, New York
07.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
Sales Associate
Journeys Shoes
Niagara Falls, NY
08.2020 - 07.2022
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Bachelor of Science - Exercise Science
SUNY At Buffalo
Buffalo, NY05-2026
Skills
- Leadership Qualities
- Collaborative and Team-Oriented
- Guest Engagement
- Relationship Management
- Professional Appearance
- Exceptional customer service
Timeline
Student Assistant With Student Engagement
Suny At Buffalo
05.2024 - Current
Server
Outback Steakhouse
07.2022 - Current
Sales Associate
Journeys Shoes
08.2020 - 07.2022
Bachelor of Science - Exercise Science
SUNY At Buffalo
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