Macy Donlucas
Glendora,CA
Summary
Proven leader with a track record of enhancing operational efficiency at Able Services. Excelled in staff supervision and training, ensuring high safety standards and optimal team performance. Demonstrated expertise in scheduling and quality assurance, significantly improving service delivery. Skilled in fostering vendor relationships and mastering new technologies, contributing to a productive and compliant work environment.
Overview
5
5
years of professional experience
Work History
Night Shift Supervisor
Able Services
03.2019 - Current
- Established effective relationships with vendors for supplies needed at nights.
- Enforced preventive maintenance schedule for department equipment.
- Trained team members in equipment operation and proper use of PPE.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Addressed customers concerns and questions and handled complaints.
- Handled inventorying responsibilities.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Set performance metrics for each team member and provided feedback when needed.
- Supervise and Manage 9 team members.
- Maintained payroll information by collecting, calculating, and entering data.
Administrative Assistant
Vetta LLC
10.2020 - 08.2022
- Learnt to operate new office technologies as were developed and implemented.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Built and maintained relationships with vendors and other external contacts.
- Screened incoming telephone calls, routing to appropriate personnel.
- Prepared documents for meetings including agendas, handouts and other materials.
- Greeted and screened visitors to direct to correct employee or office.
- Maintained timekeeping information and submitted and processed payroll.
- Made copies of correspondence and other printed material.
- Ordered and dispensed supplies to maintain office inventory.
- Maintained office inventory by assisting with supply orders.
- Opened, routed, and distributed incoming mail to staff members.
- Maintained calendars and schedules to set appointments for management team.
Education
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA2014
Skills
- Training and coaching
- Disciplinary action
- Staff Scheduling
- Safety awareness
- Scheduling and calendar management
- Staff Supervision
- Filing
- Scheduling
- Data Entry
- Quality Assurance
- Mail handling
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Administrative Assistant
Vetta LLC
10.2020 - 08.2022
Night Shift Supervisor
Able Services
03.2019 - Current
High School Diploma -
James A. Garfield Senior High School
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