Monica Ellis
Covington
Summary
Experienced Administrative Assistant professional with strong leadership and relationship-building skills.
Overview
24
24
years of professional experience
Work History
Permit Technician
City of Covington
03.2022 - Current
- Accept all incoming plans
- Answered and directed all incoming calls
- Entered all plan reviews into BSA for LDP
- Maintained all filing
- Screened all visitors and directed them to the correct employee or office.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Actively participated in team meetings, sharing insights and expertise to support colleagues in their work and improve overall department performance.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Performed routine data entry or document management.
Administrative Assistant
Newton County Board of Commissioners
09.2009 - 07.2011
- Answered and quickly redirected up to all calls for department .
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Created detailed expense reports and requests for capital expenditures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
- Drafted biweekly time sheets for employees.
Deputy Clerk of the Court
City of Porterdale
07.2005 - 09.2009
- Supervised staff, including offering feedback and enforcing deadlines.
- Answered all incoming calls and directed to appropriate person
- Maintained all filing
- Attended monthly Court hearings
- Processed all Citations for the City
- .Assists in administering criminal proceedings and docketing
- Responded to all inquiries from the general public in a prompt and professional manner.
- Initiates requests for driving and criminal records
- Processes Failure to Pay, Failure to Comply and Failure to Appear notices
- Receipts bail, fines and penalties
- Prepares court dockets and files; arranges transport of city inmates from jail to court
- Receipts, deposits and accounts for monies for fines, forfeitures and other court receipts;
- Processes deferrals, jail sentences, probations, pre-sentence matters, failures to appear
- Prepared and maintained Court Calender
- Complied information for Solicitor
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Collected court fees and fines and recorded amounts collected in Court Ware program
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Provided assistance to attorneys and court personnel in courtroom
Administrative Assistant
Newton County Board of Commissioners
06.2000 - 07.2005
- Answered and quickly redirected all calls
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Obtained signatures for financial documents and internal and external invoices.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
Education
High School Diploma - undefined
Loganville High School
Loganville, GA1995
Skills
- Highly organized
- Microsoft Office proficiency
- Articulate and well-spoken
- Flexible
- Time management
- Professional and mature
- Customer service-oriented
- Invoice processing
- Multi-line phone proficiency
- Filing and data archiving
Timeline
Permit Technician
City of Covington
03.2022 - Current
Administrative Assistant
Newton County Board of Commissioners
09.2009 - 07.2011
Deputy Clerk of the Court
City of Porterdale
07.2005 - 09.2009
Administrative Assistant
Newton County Board of Commissioners
06.2000 - 07.2005
High School Diploma - undefined
Loganville High School
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