Macy Force
Server And Bartender
Kalamazoo,MI
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server and bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Bartender
Louie's Corner Bar
Texas Corners, Michigan
10.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Applebee's Grill + Bar
Kalamazoo, Michigan
03.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
Togo Specialist
Outback Steakhouse
Kalamazoo, Michigan
01.2021 - 03.2021
Host
Olive Garden
Kalamazoo, Michigan
08.2020 - 12.2020
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
Host and Food Runner
Bud And Stanley's
Grand Rapids, Michigan
05.2019 - 08.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
Communication - Communication
Western Michigan University
Kalamazoo, MI05.2023
Skills
- Age Verification
- Dining Room Cleaning and Upkeep
- Food and Beverage Service
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Customer Service and Rapport
- Menu Memorization and Presentation
- TIPS certified
Certification
TIPS certification
Timeline
Server and Bartender
Louie's Corner Bar
10.2021 - Current
Server
Applebee's Grill + Bar
03.2021 - 08.2021
Togo Specialist
Outback Steakhouse
01.2021 - 03.2021
Host
Olive Garden
08.2020 - 12.2020
Host and Food Runner
Bud And Stanley's
05.2019 - 08.2020
Communication - Communication
Western Michigan University