Macy Goff
Sarasota
Summary
Dedicated individual with a background in the human services field, offering valuable support and guidance to individuals facing challenges. Deep understanding of effectively working with diverse populations. Committed to making a positive impact in people's lives. Passionate about helping others access necessary services, ensuring well-being and fostering empowerment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Management Assistant
Sarasota Memorial Hospital
12.2024 - Current
- Attended regularly scheduled case management and staff meetings.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Developed and maintained relationships with community organizations and agencies.
- Administered and tracked client service payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Monitored and evaluated impact of social services on community.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Analyzed risk factors to recommend appropriate coverage levels.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
Assistant Restaurant Manager
Chick-fil-A
06.2021 - 12.2024
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Sarasota High School
2155 Bahia Vista St, Sarasota, FL 3423905-2023
Skills
- Effective time management
- Task prioritization
- Experienced in recognizing challenges
- Collaborative strategic planning
- Guiding professional development
- Performance management
- Staff training and development
- Strategic business development
- Effective sales strategies
- Customer relationship management (CRM)
- Clear communication
- Negotiation
- Team leadership
- Recruiting and interviewing
Accomplishments
Was rewarded the opportunity to participate in the first Sarasota Memorial Summer Student Interneship Program. I was able to go out onto patient floors and work beside next to registered nurses and staff to assist and view the every day life of a healthcare professional.
Currently enrolled at the Galen College of Nursing to obtain my Associated degree in 2027 and become a registered nurse in the state of Florida.
Certification
BLS: Basic Life Support Certified
Languages
English
Full Professional
Timeline
Case Management Assistant
Sarasota Memorial Hospital
12.2024 - Current
Assistant Restaurant Manager
Chick-fil-A
06.2021 - 12.2024
High School Diploma -
Sarasota High School
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