Macy Gordon
Pike Road
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Associate
Home Depot
07.2021 - Current
- Answered customer questions and provided store information
- Built and maintained relationships with peers and upper management to drive team success
- Supported management team to facilitate task completion and meet performance goals
- Arranged and stocked new merchandise following placement directions
- Stocked sales floor and assisted in product movement and merchandising plans
- Communicated clearly with customers in person and via telephone, driving positive experiences
- Trained new team members in cash register operation, stock procedures and customer services
- Updated inventory and production information using warehouse management systems and scanner guns
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment
- Promoted sales initiatives to support company brand
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Greeted customers to determine wants or needs
- Cleaned shelves, counters and tables to maintain organized store
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
School Secretary
Jefferson Davis High School
08.2021 - 07.2022
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks
- Handled confidential information regarding students carefully and with discretion
- Communicated with parents, teachers and members of public with patient demeanor
- Maintained student transfer requests and withdrawal approval files
- Explained attendance policies and procedures and managed processing of absence and tardy notices
- Managed multiple calendars, expense reports, reimbursements and meeting preparation
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Handled incoming calls and directed callers to appropriate department or employee
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Supervisor
Dick's
02.2020 - 07.2021
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Reviewed completed work to verify consistency, quality and conformance
- Responded to customer questions regarding products, prices and availability
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Education
Some College (No Degree) - Counseling Psychology
Alabama State University
Montgomery, AL08.2020
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2019
Skills
- Customer Service
- Loss Prevention
- Flexible Schedule
- Issue Resolution
- Service Assistance
- Client Engagement
- Computer Skills
- Secretary
- Mail Processing
- Attendance Tracking
- Office Administration
- Project Planning
- Business Administration
- Presentation Design
- Meeting Note Taking
- Workflow Planning
- New Business Development
- Business Writing
- Writing Reports
- Microsoft Office
- Mental Health Assessments
- Suicide Prevention
- Student Counseling
- Career Planning
Languages
Spanish
Timeline
School Secretary
Jefferson Davis High School
08.2021 - 07.2022
Associate
Home Depot
07.2021 - Current
Supervisor
Dick's
02.2020 - 07.2021
Some College (No Degree) - Counseling Psychology
Alabama State University
High School Diploma -
Jefferson Davis High School
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