Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Macy Hanrahan

106 Palm Swift Drive, Slidell,LA

Summary

Dynamic professional with extensive experience in customer relationship management and insurance verification at Diagnostic Imaging. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication. Skilled in payment processing and data entry, consistently achieving operational efficiency and accuracy. Committed to delivering exceptional service and fostering positive team dynamics.

Overview

4
4
years of professional experience

Work History

Preregistration

Diagnostic Imaging
1310 Gause Blvd, Slidell, LA
10.2023 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Verified insurance eligibility prior to appointment.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.

Bartender

Oak Harbor Golf Club
201 Oak Harbor Blvd, LA
06.2022 - Current
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Stocked ice bins and coolers as needed throughout shift.
  • Greeted customers and provided excellent customer service.

Key Manager

Texas Roadhouse
854 I-10 Service Road, Slidell, LA
08.2021 - 06.2022
  • Resolved customer complaints promptly and professionally.
  • Managed daily operations of the store, ensuring smooth and efficient functioning.
  • Enforced company policies regarding security, attendance, dress code.
  • Regularly conducted meetings with staff members to discuss progress towards goals.
  • Handled employee payroll processing accurately and efficiently.
  • Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
  • Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
  • Provided leadership, guidance, and training to key staff members.

Education

Some College (No Degree) - Radiology

Delgado Community College
New Orleans, LA
08-2023

Some College (No Degree) - Kinesiology

University of Southern Mississippi
Hattiesburg, MS
01-2021

Psychology

Southeastern Louisiana University
Hammond, LA

Skills

  • Insurance verification
  • Customer relationship management
  • Payment processing
  • Data entry
  • Inventory management
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving
  • Multitasking
  • Basic math

Accomplishments

  • I have been on the Dean's list two years in a row with a 3.3 GPA.
  • With no restaurant experience, I was able to become a store manager at eighteen years old.

References

References available upon request.

Timeline

Preregistration

Diagnostic Imaging
10.2023 - Current

Bartender

Oak Harbor Golf Club
06.2022 - Current

Key Manager

Texas Roadhouse
08.2021 - 06.2022

Some College (No Degree) - Radiology

Delgado Community College

Some College (No Degree) - Kinesiology

University of Southern Mississippi

Psychology

Southeastern Louisiana University

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