Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Macy Jimenez

Orlando,USA

Summary

Dynamic professional with extensive experience in airport operations. Known for strong leadership and communication skills, effectively driving team development and collaboration across departments to achieve exceptional operational results and enhance customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Airport Customer Service Manager

Frontier Airlines
Orlando, FL
10.2022 - Current
  • Responsible for delivering exceptional and safe operational station performance, customer satisfaction, and financial metrics for MCO.
  • Acted as a liaison and representative for our business partners, ensuring seamless communication and collaboration.
  • Led cross-functional teams to achieve outstanding operational performance and meet daily station and company goals.
  • Motivated, coached, and engaged team members to provide exceptional customer service, optimize flight performance, and meet key metrics in Safety, Compliance, Performance, and People.
  • Implemented cost-reduction strategies, focusing on HPF, station supplies, and travel expenses.
  • Managed and maintained strong relationships with business partners associated with the Frontier contract.
  • Fostered collaboration with other Frontier station departments, including Tech-Ops, Flight Ops, and In-Flight.
  • Prepared and presented detailed daily operational reports to upper management.
  • Communicated and collaborated effectively with airport leadership, CBP, and TSA.
  • Communicated and collaborated effectively with the SOC, other stations, and departments to resolve time-critical issues.
  • Led business partners in maintaining audit compliance with the FAA, TSA, and company standards.
  • Conducted regular team meetings to discuss station improvements.

Ascend Management Trainee

Frontier Airlines
Denver, USA
01.2022 - 10.2022
  • Training and professional development within SOC, ACS and Flight Ops over a 12-month duration at Frontier Headquarters.
  • Complete assigned projects, data research, generate and update analysis and reports.
  • Assist with training material, certifications, and checklists.
  • Meet and observe key members of each department to understand their job function and understanding their role in leading the team.
  • Facilitate team and team meetings.
  • Participate in ongoing professional development opportunities as assigned.

Ramp Operations: Manager/Supervisor/Agent/Lead

Menzies Aviation- Frontier Airlines
Denver, USA
01.2018 - 01.2022
  • Oversees all required aspects of the ramp in accordance with Frontier and Menzies operating standards and security programs.
  • Managed daily operations of multiple ramp supervisors and agents, ensuring safety, policy compliance, and performance metrics were met.
  • Collaborated with station leadership and various departments to develop and adjust daily operations plans.
  • Allocated ramp staffing resources to ensure adequate coverage across ramp operations.
  • Assisted in preparing performance evaluation forms and disciplinary reports.
  • Led or supported efforts in hiring, training, performance appraisal, employee rewards, discipline, and complaint resolution.
  • Supervised ground crew activities, ensuring safe and timely loading, unloading, and securing of aircraft and baggage.
  • Conducted shift briefings and reports, and ensured adherence to safety regulations and operational procedures.
  • Performed aircraft servicing, including baggage handling, potable water servicing, and aircraft marshalling and towing.
  • Communicated load planning and procedural requirements to team members, and provided weight and balance information to aircraft captains.
  • Managed daily ramp operations; coordinated aircraft arrivals, departures, and pushed aircraft from remote locations to the airport gating area for operation.
  • Implemented process improvements to enhance overall ramp service efficiency.

Education

High School Diploma -

General George Washington High School
Denver, CO

Skills

  • Strong communication skills
  • Leadership
  • Team development
  • Multi-tasking
  • Analytics
  • Problem solving
  • Interpersonal relationships

Certification

  • Operations - Gate/Station Planning
  • F9 Certified Loadmaster/IGST Instructor
  • Airbus Door Operation
  • Loading Bridge Operation
  • Station Training Coordinator – Towbar and Towbarless Aircraft Pushback Tractor
  • Ground security coordinator

Timeline

Airport Customer Service Manager

Frontier Airlines
10.2022 - Current

Ascend Management Trainee

Frontier Airlines
01.2022 - 10.2022

Ramp Operations: Manager/Supervisor/Agent/Lead

Menzies Aviation- Frontier Airlines
01.2018 - 01.2022

High School Diploma -

General George Washington High School

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