Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Macy Keenan

Sycamore,IL

Summary

Flexible, passionate, organized and proficient Training Supervisor with a combined total of 6 years of experience in managing quickly growing companies in varying industries. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. Trained and fluent in our current, customized software called FileMaker with extensive logistical knowledge. Customer-driven and highly coordinated employee with collaborative and team-oriented mindset.

Achievements include being a conscious innovator with a consistent focus on expanding efficiencies and enhancing employee performance and satisfaction within the workplace. Offering a wide range of skills I have been fortunate enough to collect through the hospitality industry which led to finding my current role within logistics and training. I bring a focus on positivity, transparency and hard work to all tables I am invited to sit at and take pride in my work ethic and what I have accomplished as of current. I am someone who recognizes that in the true sense of the words, adaptability and communication are ever so important in the world we are living in today.

Overview

10
10
years of professional experience

Work History

Supervisor of Training

Nationwide Organ Recovery Transport Alliance
03.2024 - Current
  • Managed new employee orientation, on-the-job training processes for nall in-office new hires.
  • Assessed new employee skills and strengths to provide customized training for dispatch and new learning strategies.
  • Collaborated with company leaders and department managers to determine training needs/goals and provided recommendations for process improvements and discontinuation of ineffective or outdated methods, which resulted in writing new curriculum and materials for all new hires.
  • Updated employee materials with latest policies and procedures while still staying current and active in dispatch.

Lead Transportation Coordinator

Nationwide Organ Recovery Transport Alliance
10.2022 - 03.2024
  • Assisted Dispatch Supervisors in flight coordination, complicated logistics and escalated issues.
  • Handled any customer related mishaps with a problem solving mindset which ultimately resulted in finding ways to be proactive instead of reactive.
  • Collaborated with Dispatch Supervisors to ensure trip accuracy; driver and customer updates; and overall maintenance of ongoing trips within our customized software called FileMaker.
  • Motivated coworkers to exceptional performance using the knowledge I gained working for our growing company.
  • Mentored new hires who were recently out of training in best practices in order to achieve our "One Call Solution" for Air and Ground Organ Recovery Transportation, ensuring optimal efficiency and reliability throughout the process.

Transportation Coordinator

Nationwide Organ Recovery Transport Alliance
06.2022 - 10.2022
  • Maintained great relationships with customers across the nation
  • Provided excellent customer service and timely dispatching for the transportation of diverse clients to healthcare facilities.
  • Coordinated dispatching of over one thousand drivers nationwide to accomplish daily transport for medical personnel, supplies and equipment for the organ transplant community.
  • Determined most effective mode and routing of materials, organs and personnel to customer locations and company facilities via ground and air.
  • Worked with service providers to resolve issues and correct delays.

Restaurant Manager

BG Hospitality
08.2019 - 06.2022
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience and enhance team performance.
  • Balanced Sales, Safe counts and initiated payroll.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Worked side by side with our Director of Culinary for the company in order to put together catering events ranging from high profile events in the area, to chef dinners, weddings, and more.
  • Maintained updated SOP'S and knowledge through current policies and new experiences that occurred during a worldwide pandemic, which resulted in adapting to a new way of working and growing the company as a whole.
  • Built brand loyalty and accomplished customer satisfaction by working well with my team and our guests, specifically through communication.

Restaurant Server

BG Hospitality
03.2018 - 08.2019
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Built strong relationships with 'regulars' who frequented our establishment.
  • Increased sales of high margin menu items through effective upselling.

Sales Support Administrator

TK Sealcoating & Paving
05.2014 - 07.2016
  • Met performance standards consistently for answer rate, handle time and service quality.
  • Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
  • Directly engaged important clients to illustrate product and service specifications and technical parameters.
  • Scheduled appointments for estimates and logistics for delivery of products and services to customers and corporations we worked with.

Education

Business Marketing

Kansas State University

High School Diploma -

Geneva Community High School
05.2016

Skills

  • Staff development
  • Managing Relations
  • Influencing and Adaptable
  • Orientation Training
  • Supervisory and communication skills
  • Brand standards promotion
  • Organization and prioritization
  • Solution-oriented

Additional Information

Born and raised in Geneva, IL to parents who are both entrepreneur's, owning and operated their own companies. I grew up with two brothers with special needs, and parents, who were dedicated to providing us with the best education and opportunities to succeed in life. I grew up surrounded by influential people who taught me "can't" is not in our vocabulary, we will succeed by lifting others, and the true meaning of hard work and determination. I have had an amazing support system my entire life who shaped the way I am as an employee, colleague, friend, and person as a whole. I pride myself in my work ethic, the relationships I am able to make and uphold- whether it be in the workplace, with clients/customers, or friends/families. I am an organized planner, confident communicator, and a passionate worker.

Timeline

Supervisor of Training

Nationwide Organ Recovery Transport Alliance
03.2024 - Current

Lead Transportation Coordinator

Nationwide Organ Recovery Transport Alliance
10.2022 - 03.2024

Transportation Coordinator

Nationwide Organ Recovery Transport Alliance
06.2022 - 10.2022

Restaurant Manager

BG Hospitality
08.2019 - 06.2022

Restaurant Server

BG Hospitality
03.2018 - 08.2019

Sales Support Administrator

TK Sealcoating & Paving
05.2014 - 07.2016

Business Marketing

Kansas State University

High School Diploma -

Geneva Community High School
Macy Keenan