Macy King
Fort Polk,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hyatt
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Bartender
Bubbaques
10.2021 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Wings Etc
05.2016 - 08.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Assistant Manager
Taco Bell
05.2011 - 07.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Upper Iowa University
Skills
- Understanding Customer Needs
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Upselling Products and Services
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Hyatt
01.2023 - Current
Bartender
Bubbaques
10.2021 - 09.2022
Server
Wings Etc
05.2016 - 08.2018
Assistant Manager
Taco Bell
05.2011 - 07.2016
Upper Iowa University
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