Macy Kocher
Easton,Pa
Summary
Motivated student working toward a bachelor's degree in Criminal Justice. Proven success working within fast-paced, collaborative settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Individual with strong work ethic and working efficiently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Server
Prime Steakhouse
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Patient Access Representative
St. Luke's University Health Network
07.2021 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Retail Associate
Dick’s Sporting Goods
02.2020 - 07.2021
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Snack Bar Employee
Town and Country Lanes
09.2018 - 01.2020
- Handled cash transactions accurately, maintaining accountability for register balances at the end of each shift.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Managed snack bar opening and closing procedures, securing the facility and equipment properly each day.
- Displayed strong multitasking skills under pressure by simultaneously managing multiple orders while providing exceptional customer service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently managed inventory levels to minimize waste and maximize product availability for customers.
Education
High School Diploma -
Nazareth Area High School
06.2021
Skills
- Customer Service
- Problem-Solving
- Proactivity
- Self-Directed Learning
- Positive and Engaging Demeanor
- Reliability
- Conflict resolution
- Effective communication
Accomplishments
- Honor Roll
- High Honor Roll
- Executive for FBLA
Computer Experience
- Powerpoint
- Excel
- Word
Hobbies and Interests
- Sports
- Exercising
- Organizing
- Outdoors
References
Available Upon Request
Timeline
Server
Prime Steakhouse
08.2022 - Current
Patient Access Representative
St. Luke's University Health Network
07.2021 - Current
Retail Associate
Dick’s Sporting Goods
02.2020 - 07.2021
Snack Bar Employee
Town and Country Lanes
09.2018 - 01.2020
High School Diploma -
Nazareth Area High School
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