Macy Lumley
Springfield,MO
Summary
Accomplished Operation's Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager-Operations Manager
Forever 21
03.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Worked effectively in fast-paced environments.
Store Supervisor
Forever 21
01.2020 - 01.2021
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Sales Associate
Forever 21
01.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Homecare and Hospice Aide
Cox Health
02.2019 - 01.2022
- Developed strong therapeutic relationships 5 patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
Education
Bachelor of Science - Administrative Management
Missouri State University
Springfield, MO05.2021
Skills
- Customer Service and Engagement
- Store Organization
- Time Management
- Team Building and Leadership
- Attention to Detail
- Store Operations
- Hiring and Training
- Work Planning and Prioritization
- Goals and performance
- Retail Store Layouts
- HR policies and procedures
- Microsoft Office proficiency
Accomplishments
- Promoted to Operation's Manager after 1.5 years with the company.
- Supervised team of 25 staff members.
- Achieved a published floorset three times out of 103 stores.
- Documented and resolved loss prevention percentage which led to lower shrink numbers.
- Achieved LY numbers daily with accuracy and efficiency.
Timeline
Store Supervisor
Forever 21
01.2020 - 01.2021
Assistant Store Manager-Operations Manager
Forever 21
03.2019 - Current
Homecare and Hospice Aide
Cox Health
02.2019 - 01.2022
Sales Associate
Forever 21
01.2019 - 01.2020
Bachelor of Science - Administrative Management
Missouri State University
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