Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Macy Manboadh

Queens,NY

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management, Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for delivering exceptional customer experiences aligns seamlessly with Ralph Lauren’s commitment to excellence and innovation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Go Local
06.2023 - Current
  • Represented luxury beauty brands, delivering corporate sales initiatives, and driving growth across retail platforms.
  • Built strong internal and external relationships to foster customer loyalty and satisfaction.
  • Provided expert product knowledge and tailored recommendations to elevate client experiences.
  • Effectively built relationships with both established and potential customers.
  • Represented brand at various trade shows and events, enhancing brand visibility.

Esthetician

Estée Lauder
11.2024 - 11.2024
  • Provide expert skincare consultations and personalized treatment plans to clients.
  • Maintain high standards of hygiene and client safety.
  • Promote Estée Lauder products through brand ambassadorship, and exceptional customer service.
  • Supported profitability by upselling products and services and processing sales.

Keyholder

Kiehl's Flagship
02.2024 - 06.2024
  • Managed store operations, including opening and closing procedures, to ensure seamless daily functionality.
  • Conducted mini facials to elevate the customer experience and drive product sales.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Captured customer information to maximize future clientele opportunities.
  • Replenished merchandise displays throughout the store as needed.

Lead Beauty Consultant

The Ordinary
12.2019 - 08.2021
  • Conducted personalized skincare consultations, delivering tailored product recommendations to meet individual needs.
  • Exceeded sales targets through effective cross-selling strategies, and exceptional customer service.
  • Handled cash register transactions accurately and efficiently.

Project Coordinator

Northwell Health (ITS)
08.2017 - 08.2019
  • Prepared financial forecasts and conducted market research to inform project strategies.
  • Coordinated communication across departments to meet deadlines and optimize workflow.
  • Troubleshot and resolved non-technical issues using support documentation and training.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.

Service Professional

OTG Management JFK Airport
Jamaica, NY
11.2013 - 05.2017
  • Managed day-to-day bar and restaurant operations, including inventory control, and budget tracking.
  • Delivered exceptional service in a high-paced environment, meeting and exceeding customer expectations.
  • Assisted with promotional activities to increase customer engagement and revenue.
  • Processed payments through credit card machines or cash registers according to established procedures.
  • Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.

Education

Bachelor of Science - International Trading and Marketing

Fashion Institute of Technology, State University of New York
05.2016

Associate of Liberal Arts -

Borough of Manhattan Community College
Manhattan, NY
08.2014

Skills

  • Market knowledge: Strong understanding of the premium and luxury market, with expertise in analyzing trends to capitalize on opportunities
  • Sales and Revenue Growth: Achieved and exceeded sales targets by developing clear, strategic goals and financial plans
  • Key Account Management: Built and nurtured relationships with key account partners and eCommerce stakeholders to drive growth
  • Cross-Department Collaboration: Coordinated with internal teams to implement innovative strategies, and ensure seamless execution
  • Strategic Business Planning: Developed and implemented new ideas, driving growth, and meeting organizational goals
  • Negotiation and influencing skills: Successfully led budget negotiations and cultivated strong client relationships
  • Analytical expertise: Leveraged data to identify opportunities, improve operations, and support business planning
  • Technical Proficiency: Skilled in the Microsoft Office Suite (Excel, PowerPoint), with advanced knowledge in creating reports and presentations

Certification

  • Health Coach Certification, Institute of Integrated Nutrition, 09/01/24
  • Certified Personal Trainer, ISSA, 03/01/24
  • New York State Licensed Esthetician, Aveda Institute of Art and Science, Manhattan, NY, 12/01/20

References

References available upon request.

Timeline

Esthetician

Estée Lauder
11.2024 - 11.2024

Keyholder

Kiehl's Flagship
02.2024 - 06.2024

Brand Ambassador

Go Local
06.2023 - Current

Lead Beauty Consultant

The Ordinary
12.2019 - 08.2021

Project Coordinator

Northwell Health (ITS)
08.2017 - 08.2019

Service Professional

OTG Management JFK Airport
11.2013 - 05.2017

Bachelor of Science - International Trading and Marketing

Fashion Institute of Technology, State University of New York

Associate of Liberal Arts -

Borough of Manhattan Community College

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Macy Manboadh