Macy Marshall
Medina,OH
Summary
I recently graduated with an Associate of Applied Science degree in Health Information Management from Sinclair Community College, where I have gained knowledge and proficiency in ICD-10 and CPT. I have over Six years of work experience in customer service. I have demonstrated my ability to work well with others, lead and motivate teams, and handle challenging situations professionally.
Overview
6
6
years of professional experience
Work History
Baker
Honey Bee Bakery
11.2021 - Current
- Maintained cleanliness and organization of work area, adhering to food safety and sanitation guidelines
- Provided excellent customer service by fulfilling special orders and accommodating dietary restrictions
- Developed and tested new recipes to expand menu offerings and meet customer demands.
- Managed customer service operations, including taking orders and resolving complaints.
Professional Practice Experience
Premier Health
01.2024 - 05.2024
- Learned about the prepping, scanning, and indexing process
- Learned about the Medicolegal process and the release of information
- Learned about the role of a health information manager
- Coded and abstracted cancer registry cases, utilizing standards and guidelines.
Team Member
JOANN Fabrics and Crafts
11.2020 - 08.2023
- Operated cash register and processed customer transactions accurately and efficiently
- Greeted and assisted customers in friendly and professional manner, answering questions and resolving any issues
- Processed returns and exchanges according to store policies.
- Worked with different stations to provide optimal coverage and meet production goals.
Insurance Call Representative
Farmers Insurance - Steve Marshall
05.2021 - 04.2023
- Answered incoming calls from customers regarding insurance policies and claims
- Met or exceeded performance goals such as call volume, call quality and customer satisfaction
- Maintained accurate and detailed records of all customer interactions and transactions.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by organization.
Team Member
Arby's Restaurant Group
05.2018 - 10.2020
- Cross Trained in various roles, including food preparation and drive-thru order taking, to provide support to other areas of the restaurant as needed
- Processed customer orders and payments accurately and efficiently
- Provided excellent customer service by greeting and assisting customers with their orders.
- Learned all required tasks quickly to maximize performance.
Education
Associate of Applied Science - Health Information Management
Sinclair Community College
Dayton, OH08.2024
Skills
- HIPAA Compliance
- Medical Terminology
- Proficiency in 3M encoder
- ICD-10 Coding
- Anatomy knowledge
- CPT Coding
Timeline
Professional Practice Experience
Premier Health
01.2024 - 05.2024
Baker
Honey Bee Bakery
11.2021 - Current
Insurance Call Representative
Farmers Insurance - Steve Marshall
05.2021 - 04.2023
Team Member
JOANN Fabrics and Crafts
11.2020 - 08.2023
Team Member
Arby's Restaurant Group
05.2018 - 10.2020
Associate of Applied Science - Health Information Management
Sinclair Community College
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