Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Macy Martin

Branson,MO

Summary

Dedicated and driven student with hands-on experience in hospitality management, event planning, and customer service. Recognized for exceptional organizational skills, strong leadership in fast-paced environments, and proactively taking initiative to meet needs. Eager to apply developed skills to contribute to workplace excellence and build valuable industry knowledge.

Overview

4
4
years of professional experience

Work History

Hospitality Management

Ballparks of America
05.2024 - Current
  • Delivered excellent customer service to coaches, teams and families with questions regarding hospitality and concierge services
  • Proactively diffuse and assist in resolving any guest relations issues that arise
  • Utilize excellent customer service skills to promote, inform, and sell offerings to coaches, teams and families
  • Designed flyers and email campaign templates to communicate business updates and offerings to guests.

Events Executive

Student Association
08.2022 - 05.2024
  • Planned and executed large-scale events for a college campus of over 5,000 students.
  • Led a team of five staff members, delegating tasks and ensuring comprehensive coverage of event needs.
  • Managed event budgets, collaborated with outside vendors, coordinated contracts, and developed event layouts.
  • Supervised event operations, addressed guest inquiries, resolved issues promptly, and guided a team of 26 for seamless event execution.

Outside Services

Ozarks National and Payne's Valley Golf Course
04.2021 - 07.2023
  • Providing hospitable customer service to all guests by greeting and hosting upon arrival
  • Managed guest needs and quickly addressed any issues, ensuring a high-quality experience.
  • Organized and set up for golf rounds, maintaining a professional and efficient atmosphere.

Intern

ProDay Sports and National Scouting Report
12.2022 - 05.2023
  • Search Engine Optimization
  • Athlete Management for National Scouting Report
  • Helped keep track of commitments on Social Media

Education

Bachelor of Science - Sports Management, General Business

Oral Roberts University
Tulsa, OK
2025

Skills

  • Hardworking
  • Customer service
  • Organization
  • Problem-Solving
  • Event Planning and Management
  • Teamwork
  • Hospitality Management
  • Canva
  • Office 365

Additional Information

  • Recognized in National Beta Club
  • Nominated for Rotary Youth Leadership Academy
  • Chick-Fil-A Leader Academy

Timeline

Hospitality Management

Ballparks of America
05.2024 - Current

Intern

ProDay Sports and National Scouting Report
12.2022 - 05.2023

Events Executive

Student Association
08.2022 - 05.2024

Outside Services

Ozarks National and Payne's Valley Golf Course
04.2021 - 07.2023

Bachelor of Science - Sports Management, General Business

Oral Roberts University

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Macy Martin