Macy Martinez
league city,TX
Overview
3
3
years of professional experience
Work History
Assistant Store Team Leader
Pet Supplies Plus
09.2021 - Current
- Responsible for supervising a team of 10+ employees, and drafting most efficient scheduling for each team member.
- Anticipate customer needs and provide them with high quality service while upholding brand standards and values.
- Meticulously handle point-of-sale systems to assure cash flow management accuracies.
- Led weekly staff meetings discussing pertinent updates sharing best practices among peers creating a collaborative learning environment.
- Responsible for interviewing/hiring new employees and managing onboarding process, to include policies & procedures, and compliance guidelines.
- Addressed customer complaints promptly, resolving issues effectively and maintaining high levels of customer satisfaction.
Timeline
Assistant Store Team Leader
Pet Supplies Plus
09.2021 - Current