Macy McCormack
Simi Valley,CA
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, process improvement and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
8
8
years of professional experience
Work History
Human Resources Coordinator
Marcus & Millichap
08.2022 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate for over 800 employees.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training to over 70 employees and growing.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
Customer Success Advocate/Human Resource Assistant
Vive Benefits
09.2020 - 07.2022
- Educated members on their healthcare benefits with the Vive program through phone,email, and chat
- Respond to inquiries about plans, features, products, and account information
- Created 8 training guides for new customer service hire and led them through training
- Solved member issues through inquires and act as liaison between customers anddevelopment team to reduce friction
- Created monthly analytic reports for Zendesk support
- Maintained positive relationship with all customer interactions by following up withmembers on a daily basis for any outstanding inquiries
Student Relations Technician
Vista Real Charter High School
03.2017 - 07.2018
- Ensured all required student enrollment paperwork is complete and correct
- Created and maintained compliance and ADA checklists for
- Audited student caseloads for 500 for mandatory compliance
- Input student information into SIS including immunizations, enrollment dates, schooltrack and teacher
Administrative Assistant
FPM Builders Inc
01.2016 - 03.2017
- Managed scheduling for staff
- Directed customer communication to appropriate department, in addition to providinginformation to resolve inquires
- Tracked expenses and documented records using QuickBooks
- Entered invoice data into company database and updated customer contacts anddelivery dates to keep information current
Education
Master of Science - Human Resource Development
University of Texas At Tyler
Tyler, TX12.2021
Bachelor of Science - Human Resource Development
University of Texas At Tyler
Tyler, TX05.2020
Skills
- Detail-Oriented
- Time Management
- Organization
- Training Development and Execution
- Termination Processing
- HR Support
- Hiring and Terminations
- Maintain Employment Records
- Exit Interviews
- Employee Performance Reviews
- New Employee Orientation
- Workforce Improvements
- Maintaining Confidentiality
- Microsoft Office
- Confidential Document Control
Timeline
Human Resources Coordinator
Marcus & Millichap
08.2022 - Current
Customer Success Advocate/Human Resource Assistant
Vive Benefits
09.2020 - 07.2022
Student Relations Technician
Vista Real Charter High School
03.2017 - 07.2018
Administrative Assistant
FPM Builders Inc
01.2016 - 03.2017
Master of Science - Human Resource Development
University of Texas At Tyler
Bachelor of Science - Human Resource Development
University of Texas At Tyler