Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macy Mcdaniel

Houston,TX

Summary

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Overview

13
13
years of professional experience

Work History

Leasing Consultant

Liberty Group
07.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.
  • Distributed and followed up on tenant renewal notices.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.

Leasing Consultant

San Tierra, NOVU New Forest, Raveneaux, Retreat St
01.2017 - 04.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
  • Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.

Multiple Part Time Jobs

Dr Mangin, Crossmark, Babcock &Wilcock Contruction
03.2012 - 09.2016

Medical Records Specialist: Dr Mangin

Event Specialist: Crossmark

Maintenance : Babcock & Wilcock Contructions

Education

No Degree - Certificate For Apartment Leasing

Houston Apartment Foundation
Houston, TX
01-2014

No Degree - Massage Therapy

A Touch For Health
Texarkana, TX
01-2010

GED -

Cypress Ridge High School
Houston, Tx
05-2009

Skills

  • Fair housing policies
  • Building rapport
  • Fair housing regulations
  • Customer service
  • Lease agreements
  • Phone and email etiquette
  • Application processing
  • CheckPoint
  • Entrata
  • Rent cafe
  • Yardi
  • GEMMS
  • SNAPPT
  • Excel
  • Microsoft

Timeline

Leasing Consultant

Liberty Group
07.2024 - Current

Leasing Consultant

San Tierra, NOVU New Forest, Raveneaux, Retreat St
01.2017 - 04.2024

Multiple Part Time Jobs

Dr Mangin, Crossmark, Babcock &Wilcock Contruction
03.2012 - 09.2016

No Degree - Certificate For Apartment Leasing

Houston Apartment Foundation

No Degree - Massage Therapy

A Touch For Health

GED -

Cypress Ridge High School
Macy Mcdaniel