Macy McGowen
Asheville,NC
Summary
An accomplished cross- trained individual with extensive experience in animal healthcare in general practice and urgent care. Skilled in veterinary technician procedures/tasks, medical record keeping, client relations and far more.
Overview
15
15
years of professional experience
Work History
Veterinary Technician
All Creatures Animal Hospital
09.2023 - 09.2025
- Collaborated with 7-9 veterinarians to develop treatment plans tailored to individual patient needs.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Confident with IV catheterizations, urinary catheterizing, collecting large volumes of blood via jugular, cephalic and lateral saphenous veins and more.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Accurately prepping patients for pre and post op surgical procedures including pre medicating, vial readings, intubating, sterilely scrubbing surgery site, discharging surgery patients and more.
- Confident in reading direct and fecal floations, identifying roundworms, hookworms, giardia cysts, yeast etc.
- Understanding of Idexx machinery.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Conducted routine laboratory tests and analyzed results, ensuring accurate diagnostics for timely interventions.
Senior Veterinary Technician
Kindness Animal Hospital
01.2019 - 09.2023
- Supported 3-5 veterinarians in one hospital, managing medical intervention and therapy for animals.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Aided veterinary surgeon with surgeries and procedures routine and with complex requirements.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid ongoing changes.
- Conducted diagnostic imaging and laboratory tests, ensuring timely and accurate results for patient treatment plans.
- Administered vaccinations and medications to various animal species, ensuring compliance with veterinary protocols.
Veterinary Receptionist
Kindness Animal Hospital
09.2016 - 01.2019
- Enhanced patient care coordination using advanced data management systems.
- Updated client records accurately through standardized registration processes.
- Provided innovative solutions to scheduling and conflict resolution challenges.
- Relayed phone messages promptly to appropriate team members for efficient communication.
- Increased office productivity by managing high call volumes daily.
Restaurant Waitress
Shrimpers
01.2014 - 09.2016
- Enhanced customer loyalty by cultivating warm relationships with regular patrons.
- Resolved guest complaints calmly, directing issues to appropriate management when necessary.
- Provided detailed menu descriptions, leveraging knowledge of specials and available items.
- Boosted sales by successfully upselling higher-end products to customers.
- Ensured accurate register transactions through effective billing and cash management practices.
Hostess
Shrimpers
01.2012 - 01.2014
- Enhanced dining flow by managing seating chart and monitoring restaurant activity.
- Facilitated kitchen communication to optimize cooking times and minimize customer wait.
- Assigned tables based on guest needs and restaurant section rotation requirements.
- Addressed complaints to ensure guest satisfaction and maintain employee productivity.
Hostess
Bonos
01.2011 - 12.2012
- Enhanced guest satisfaction by efficiently managing reservations and seating arrangements.
- Facilitated positive experiences through effective communication and prompt seating of guests.
- Monitored dining area to assess server workloads and provide accurate wait times.
- Streamlined reservation process, preventing overbooking and maximizing kitchen efficiency.
Education
High School Diploma -
South Fork High School
Stuart, FLSkills
- Medication administration
- Intravenous catheterization
- Surgical assistance
- Strong attention to detail
- Organizational skills
- General anesthesia monitoring
- Client education
- Thoracic and abdominal radiographs
- Euthanasia procedures
- Dental procedures
- Cytocentesis, and far more
Additional Information
Knowledge of basic sign language for the hard of hearing.
Timeline
Veterinary Technician
All Creatures Animal Hospital
09.2023 - 09.2025
Senior Veterinary Technician
Kindness Animal Hospital
01.2019 - 09.2023
Veterinary Receptionist
Kindness Animal Hospital
09.2016 - 01.2019
Restaurant Waitress
Shrimpers
01.2014 - 09.2016
Hostess
Shrimpers
01.2012 - 01.2014
Hostess
Bonos
01.2011 - 12.2012
High School Diploma -
South Fork High School
Personal Information
Title: Veterinary Assistant