Summary
Overview
Work History
Education
Skills
Timeline
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Macy McGowen

Senior Veterinary Technician
Stuart,FL

Summary

An enthusiastic, hardworking and idealistic individual whom is eager to learn and evolve. Who has extensive experience working under highly educated and accredited individuals as well as having achieved customer service. Seeking an opportunity in hopes to achieve true interests in finance working under an experienced and honorable achiever.

Overview

12
12
years of professional experience

Work History

Veterinary Technician

Kindness Animal Hospital
01.2019 - 01.2023
  • Supported 3-5 veterinarians in one hospital, managing medical intervention and therapy for animals in collaboration with thee.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Aided veterinary surgeon with surgeries and procedures for domestic and exotic species with complex requirements.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid ongoing changes.

Veterinary Receptionist

Kindness Animal Hospital
09.2016 - 01.2019
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.

Restaurant Waitress

Shrimpers
01.2014 - 09.2016
  • Cultivated warm relationships with regular customers.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Hostess

Shrimpers
01.2012 - 01.2014
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Hostess

Bonos
01.2011 - 12.2012
  • Took reservations by phone and walk- in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.


Education

High School Diploma -

South Fork High School
Stuart, FL
12-2015

Skills

  • Problem solving
  • Attention to detail
  • Learning/Adaptability
  • Interpersonal communication

Timeline

Veterinary Technician

Kindness Animal Hospital
01.2019 - 01.2023

Veterinary Receptionist

Kindness Animal Hospital
09.2016 - 01.2019

Restaurant Waitress

Shrimpers
01.2014 - 09.2016

Hostess

Shrimpers
01.2012 - 01.2014

Hostess

Bonos
01.2011 - 12.2012

High School Diploma -

South Fork High School

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Macy McGowenSenior Veterinary Technician