Macy McKinney
Austin,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Risk Analytics Group
01.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Operations Fulfillment Lead
Backflip
08.2021 - 12.2021
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Managed, motivated and monitored team of 10+ associates every shift.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Business Analyst
Apple
06.2015 - 07.2021
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Executed analysis of risks and identified risk mitigation strategies.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
Assistant General Manager
Extended Stay America-Downtown
08.2013 - 06.2015
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
Optometrist Assistant
Eyecare Associates
05.2012 - 08.2013
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Education
No Degree - Communication Studies
Lamar University
Beaumont, TXDual Credit High School/College - Humanities
Texas Academy of Leadership in Humanities
Beaumont, TX05.2012
Skills
- SAP
- Business Recovery and Sustainability
- Cost-Benefit Analysis
- Forecasting & Planning
- Tableau
- Leadership
Certification
- Texas Adjusting License - 2021-2023
- Florida Adjusting License - 2021-2023
- Business Systems Analysis, Apple - 2015-2021
Timeline
Claims Adjuster
Risk Analytics Group
01.2022 - Current
Operations Fulfillment Lead
Backflip
08.2021 - 12.2021
Business Analyst
Apple
06.2015 - 07.2021
Assistant General Manager
Extended Stay America-Downtown
08.2013 - 06.2015
Optometrist Assistant
Eyecare Associates
05.2012 - 08.2013
No Degree - Communication Studies
Lamar University
Dual Credit High School/College - Humanities
Texas Academy of Leadership in Humanities
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