Macy Minor- Risedorf

• Assist in managing a portfolio of 3 commercial properties, ensuring compliance with lease agreements, and company policies.

• Coordinate maintenance requests and ensure timely resolution of tenant issues, retrieving proposals for tenant and property needs.

• Perform routine property inspections and follow up on repairs and maintenance.

• Prepare monthly financial reports such as executive summaries, variance reports, rent up's, accruals, track expenses, and assist with all budget preparation.

• Foster positive relationships with tenants and addressing concerns.

• Communicate effectively with vendors, contractors, and service providers to ensure quality services and timely completion of projects

• Prepare all service contracts and maintain current COI's for vendors and tenants.
• Abstracting all new leases for the entire portfolio.
• Assist with large capital projects such as roof replacements, structural garage repairs, managing a new construction building, and coordinating EV charging installations.

• Creating and maintaining positive relationships with tenants and vendors.
• Keeping an maintaining accurate records all all tenant files and COI's.
• Performed parking audits for all buildings.
• Responded to Common Area Maintenance (CAM) inquiries & performed monthly janitorial walks.
• Assist in abstracting new leases, reviewing tenant billings, analyzing lease clauses, enforcing tenant compliance and performing specific ownership obligations.
• Assist in contracting, supervising and inputting invoices for all goods/services required to maintain the properties. Develop a network of emergency services.
• Coordinating all tenant events for the entire portfolio.

• The Katy Apartments - Knox/ Henderson
• Sales/ Marketing Position
• Responsible for overall advertising of the community, outreach marketing and running social media accounts
• Entrata and Yardi Voyager experienced
• Greeting prospective residents, touring prospective residents and closing the sale by obtaining rental applications and deposits.
• Practiced crisis management and de-escalated customers when experiencing discrepancies with property management
• Develop rapport and provide quality customer service to tenants

• The Hudson at Austin Ranch
• Sales/Admin position
• Problem solving and well training in property management such as landscaping, accounting, product knowledge and marketing skills
• Million dollar sales club by attaining the company 1.5 Million in sales for the year of 2020
• Assists in resident retention and holding resident events for the property
• Strong professional communication and organizational skills
• Yardi Voyager and CRM Rent Café experienced
• Turning leads into closed sales

• Seasonal: Summer/winter breaks from school
• Received, reviewed, and entered data into computer system or tracking database according to established procedures
• Ensured accuracy of all data recorded and performed database maintenance functions and supported the vision, mission and goals of the company
• Responsibilities included:
• Performed general clerical duties such as typing, answering phones, etc
• Answered multiple lines, sorting incoming mail
• Typed and mail business correspondence for executive team
• Checked registers and logs contracts and checks received
• Contacted preparers of documents to resolve questions, inconsistencies, or missing data
• Data entry on Profit Track
• Confirmed accuracy of data such as contract numbers, check numbers, customer information, dealer information, rate information
• Compiled, sorted, and verified accuracy of data to be entered
• Experienced and results-oriented employee with proven abilities in developing positive relationships with clients and coworkers

• Experience in Aloha and Toast POS
• Provide excellent customer service while serving customers
• Rated as a consistent high performer
• Provided delivery of food and services to the customer's tables
• Seated incoming guests.

• Team member in a call center that sells cable services for providers such as Comcast, Charter and Cox Communications
• Ensures accuracy and efficiency of customer requested installations focusing on customer satisfaction
• Heavy customer service work communicating with customers via telephone verifying accuracy of the cable installation two weeks after service as well as 2 month later to ensure customer happiness
• Responsible for customizing and editing customer orders based on specific customer requests
• Help retain sales by resolving technical issues with cable orders
• Assisted in various community service projects sponsored by the company.

• Experienced in Aloha POS
• Provide excellent customer service while serving customers
• Provided delivery of food and services to the customer's tables
• Seated incoming guests.

• Worked front counter as a cashier for all paying customers
• Provided excellent customer service while waitressing
• Trained new employees as a veteran employee
• Provided delivery of food to the customer's tables
• Seated incoming guests.