Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Macy Hastings

Fort Worth,TX

Summary

Qualified Team Sales Lead with a background in leading sales teams to achieve strategic goals. Successfully managed multiple high-impact projects, driving revenue growth and improving client satisfaction. Demonstrated expertise in team leadership and strategic planning.

Overview

5
5
years of professional experience

Work History

Team Sales Lead

Rally House
04.2024 - Current
  • Assigning work to 3-10 associates every shift by using word of mouth and online websites
  • Conducting interviews with applicants by using a guide provided by the company
  • Training new and experienced team members and other team leaders on register, order picking and packing, welcoming customers, reworking sections, recovering merchandise, etc.
  • Closing and opening operations
  • Handling money and bank deposits daily
  • Inventory management and regular monitoring of incoming shipments
  • Daily online orders, packing, and shipping
  • Handling customer complaints, returns, and refunds
  • Perform operational tasks – markdowns, product re-tickets, shipment issues, work orders, and manage inventory mistakes, order issues, and transferring products to new stores
  • Kept a clean and organized store
  • Understanding Height Alignment Matching for all fixtures and sections
  • Teach and go over new policy changes with associates and ensure they understand
  • People and project-oriented – Will consider all associates but also be able to lead them to get the job done properly
  • Identify an issue with the flow of the section and rework it without much guidance
  • Recover all merchandise daily to make the store easy to navigate for customers
  • Map out 5-15 employees to be able to maximize helping customers and keep the checkout line short
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Enhanced customer satisfaction with personalized follow-up strategies.
  • Increased sales team productivity by implementing strategic customer engagement tactics.
  • Enhanced team morale and cohesion through regular motivational sessions and incentives.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Maintained current knowledge of evolving changes in marketplace.

Day Care

Kid’s Kingdom
02.2024 - 03.2024
  • Took care of 3-9 infants to toddlers for daily needs
  • Gave infants hourly bottles, diaper changes, and naps.
  • Help toddlers communicate their feelings and emotions.
  • Kept a clean and sanitized play area and classroom.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Substitute

Iredell-Statesville Schools
10.2022 - 12.2023
  • Learn how to communicate with young children to young adults from diverse backgrounds.
  • Change the dynamics of class to keep students engaged.
  • Instruct 15 to 30 students in all four major subjects.
  • Teaching young kids how to communicate their feelings.
  • Having to deal with emotional outbursts.
  • Learning how to use different pieces of software, software programs, software products, and software packages.
  • Working in small groups, creating a safe learning environment
  • Working with children with mild to moderate learning setbacks
  • Collaborating with new coworkers daily
  • Having a classroom of eighteen students and being accountable for them
  • Creating lesson plans for the four main subjects weekly
  • Creating a safe and fun learning environment with flexible learning
  • Teaching a Social Emotional Learning lesson every day
  • Having small group, whole group, independent, and iPad learning
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Team Trainer

The Wing Pickup Restaurant
05.2022 - 10.2022
  • Motivated staff to excel and support their shift with great energy and attitude
  • Successfully worked to resolve conflicts between employees and customers
  • Learned to adapt to quick changes of pace and shortages of products
  • Teaching 5 to 15 employees to understand the computer system and input coupons
  • Delegating tasks so the shift runs smoothly and effectively
  • Teaching others faster and innovative ways to complete tasks
  • Teaching 5 coworkers to read an analog clock
  • Learning to communicate with others who do not fully understand English
  • Giving feedback to other managers during staff meetings
  • Learning what presentable placement looks like
  • SERV Safe approved
  • Used customer service skills like a smile, eye contact, repeating back a customer’s request, and a cheerful outlook
  • Learned two systems of registers
  • Worked on our food truck at many food festivals and greeted customers from all over the area
  • Trained and mentored 20 new personnel hired to fulfill various roles.

Team Trainer

Arby’s
05.2020 - 04.2021
  • Learned to properly answer questions about products
  • Taught employees customer service
  • Learned to always have a good attitude, no matter the circumstances
  • Learned to communicate with diverse groups of people
  • Trained 15 to 20 adults and young adults about different procedures and the code of conduct

Education

Associate's - business administration

Catawba Valley Community College
Hickory, NC
12.2025

High School - undefined

West Iredell High School
Statesville, NC
06.2022

Skills

  • Floor operations
  • Customer engagement
  • Product knowledge
  • Time management
  • Sales planning
  • Teamwork and collaboration

Community Service

JROTC/Leadership Experience, Four years of leadership experience - One of three “top” positions out of the 122 cadets, Four years of learning to collaborate with individuals of diverse cultures and backgrounds, At the age of fifteen, I was teaching a class of twenty students at least once a week, Kept up and coordinated over thirty-five community service events for 122 cadets, Used a government website to organize cadet community service hours and physical fitness scores, Every week, updated a group of fifteen cadets on the following six-week timeline/ calendar for the upcoming events, Chosen to plan a county-wide drill meet, Chosen to plan a senior trip for twenty cadets and parents to go to Washington, DC, The assistant coordinator for our annual military ball, Coordinated a statewide Veterans Day ceremony with the help of a corps of cadets; over five hundred people attended, Member of the West Iredell H.S. Leadership/Academic Team and Precision Drill Team, Selected as the Leadership/Cadet of the Quarter for my senior year, Head coordinator of our 4-day Gettysburg/Washington, DC curriculum studies trip, Promoted to Major, which is one of the highest ranks within our Leadership/JROTC program, Cadet Training and Scheduling Officer responsible for the scheduling and planning of all JROTC activities during my senior year, Awarded 14 JROTC leadership and scholar awards - Ranging from academic to community service support, Mentored cadet subordinates to succeed by tutoring and one-on-one support counseling

Timeline

Team Sales Lead

Rally House
04.2024 - Current

Day Care

Kid’s Kingdom
02.2024 - 03.2024

Substitute

Iredell-Statesville Schools
10.2022 - 12.2023

Team Trainer

The Wing Pickup Restaurant
05.2022 - 10.2022

Team Trainer

Arby’s
05.2020 - 04.2021

High School - undefined

West Iredell High School

Associate's - business administration

Catawba Valley Community College

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