Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macy Perkins

Pearland,TX

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. Organized and motivated, employee eager to apply time management and organizational skills in various environments. Seeking Admin level opportunities to expand skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Administrator

Aims Compaines
03.2022 - 12.2024
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Gathered, organized and input information into digital database.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Payroll, revenue, Microsoft programs.

Insurance Sales Producer

Allstate
01.2021 - 03.2022
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Upsold products to policyholders and potential new clients.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Wrote policies, finalized documents and filed paperwork.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Prepared and delivered loan documents to title and escrow teams.
  • Accepted payment on accounts.

Hair Dresser

Paul Mitchell The School
10.2019 - 08.2021
  • Phones
  • Mail
  • Bank deposits
  • Salesforce
  • Invoice support
  • Turnover documents
  • Pre-Qualifications
  • Booking documents
  • Inventory
  • Filing
  • Entering New customers and Job numbers into Penta
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Scheduled appointments for customers using internal software system.
  • Responded to customer inquiries by phone, email and in person.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.

Certified Nursing Assistant

San Jacinto Nursing home
10.2016 - 01.2019
  • Scheduling and organizing resident appointments
  • Transporting residents to and from appointments
  • Lead CNA
  • Shower tech
  • Inventory
  • Documented activities and recorded information in EMR system.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Administrative Assistant to Manager

Check Into Cash
03.2008 - 12.2013
  • Shipping and receiving
  • Phones
  • Mail
  • Certified payroll
  • Directed customer communication to appropriate department personnel.
  • Inventoried and ordered supplies for office.
  • Organized/ Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Cashed checked and money orders.
  • Deposited large amounts of money.
  • Western union
  • Give payday and title loans.
  • Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
  • Accepted payment on accounts.
  • Answered questions and advised customers regarding loans and transactions.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.

Education

High School Diploma Diploma -

La Porte High School
La Porte, TX

Some College (No Degree) -

Paul Mitchell The School - Houston
Houston, TX

Some College (No Degree) - Insurance Causality And Property/life/commercial

INSURANCE

Certified Nursing Assistant Active Nursing Assistant training of -

Clear Lake
01.2016

Skills

  • Property and Casualty Insurance Sales
  • Upselling and Cross-Selling
  • Time Management
  • Relationship Building
  • Data Entry
  • Mail Sorting and Distribution
  • Documentation and Reporting
  • Record Sorting and Filing
  • Self-Motivated
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Service-Oriented
  • Invoicing and Billing
  • Proposal Writing
  • Sales Force
  • Microsoft Programs

Timeline

Administrator

Aims Compaines
03.2022 - 12.2024

Insurance Sales Producer

Allstate
01.2021 - 03.2022

Hair Dresser

Paul Mitchell The School
10.2019 - 08.2021

Certified Nursing Assistant

San Jacinto Nursing home
10.2016 - 01.2019

Administrative Assistant to Manager

Check Into Cash
03.2008 - 12.2013

High School Diploma Diploma -

La Porte High School

Some College (No Degree) -

Paul Mitchell The School - Houston

Some College (No Degree) - Insurance Causality And Property/life/commercial

INSURANCE

Certified Nursing Assistant Active Nursing Assistant training of -

Clear Lake

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